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ICF Senior ServiceNow Business Analyst- Remote in Reston, Virginia


We are open to supporting 100% remote work anywhere within the U.S.

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Business Analyst to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise. 

The Team:

This team supports OFR (Office of Financial Research) Enterprise Services (ES) platform systems that are critical to success of the Bureau of OFR IT mission. The OFR program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Responsibilities:

We are seeking a * Senior ServiceNow Business Analyst* to assist our customer’s business needs with capturing the customer’s business requirements related to custom and scoped applications for the ServiceNow platform. This role will be a key members of an Agile team, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the ServiceNow features will support those needs.

The Senior ServiceNow Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs.

This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery.

Required Skills:

  • 5+ years of experience as a Business Analyst in a fast-paced application development environment

  • 3+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

  • 2+ years of experience with the ServiceNow Platform

  • 5+ years of experience facilitating requirements gathering, capturing client requirements and feedback

  • US Citizenship required due to federal contract requirements

  • Must be able to obtain Public Trust clearance.

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Desired Skills:

  • Bachelor's Degree

  • Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.

  • Skilled at analyzing creating documentation to summarize existing system functionality as it relates to the project at hand

  • Good understanding of basic system technologies as they relate to the project deliverables

  • Ability to maintain project plans, resourcing schedules, and forecasted activities

  • Experience with business process mapping and the use of project management software

  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

  • Experience thriving in ambiguous software development environments

  • Ability to work well under constantly changing deadlines and priorities

  • Excellent oral and written communication skills

  • Experience writing test scripts and execution of those scripts

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights ( , the Pay Transparency Statement ( , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$76,848.00 - $130,642.00

Nationwide Remote Office (US99)