Our client is looking to immediately hire for several remote agents to help with disaster relief program. This will be a short term project and will be completely remote. Qualified candidates will have an interview scheduled within 48 hours of resume submission.

Job Requirements

• Must have previous experience in the Administrative or Customer Service field

• Must have previous computer experience

• Must have high speed internet to work remotely

• Must be willing and able to get a Public Trust

Job Description

• Serve as a direct point of contact for individuals registering for federal assistance, asking questions about a prior registration and seeking relief program referrals.

• Conduct all communication with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.

• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.

• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.

• Performing outbound calls, conducting document reviews, and providing referrals to other disaster assistance providers.

• Attend all scheduled shift meetings to receive event specific information prior to start of shift.

• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

• Have knowledge and experience with personal computers in a Microsoft Windows- based environment.

• All agent work; e.g. data entry, shall be done while the disaster survivor is on the phone. A maximum of 10 seconds of “after call” work is allowable should the call drop.

  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.