Description THE ROLE We are seeking a highly skilled and experienced Director of Service Engineering to lead our Storage team. The ideal candidate will possess a deep understanding of storage technologies and a proven track record in service engineering and operational excellence. As the Director, you will be responsible for overseeing the design, implementation, and maintenance of our enterprise storage solutions, ensuring optimal performance and reliability both On-Prem and in Azure. Key responsibilities include managing a team of engineers, developing strategic plans for storage infrastructure, managing vendor relationships as well as forecasting and managing operational and capital spend. You will also be tasked with driving innovation, optimizing processes, and maintaining high standards of customer satisfaction and availability. To excel in this role, you should have strong leadership skills, excellent problem-solving abilities, and a passion for technology. A background in storage systems from Dell, EMC,Pure, NetApp and cloud solutions such as Azure Files, NetApp files and Cloud Volumes ONTAP is essential. Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, Operations, and Program Management counterparts. This role requires someone to be both a leader and a coach as we bring in a cutting-edge service management mindset and skill set to the organization. It requires a leader to deal with a high degree of ambiguity and drive clear strategy and implementation plans, while bringing the business, fellow IS (Information Management) organizations and the team of Service Engineers all to success. The scope is both broad, across a business unit and deep, in terms of technical, process and continuous improvement required to run and maintain an enterprise wide IS service. ESSENTIAL FUNCTIONS Influences the division-wide caregiver and business themes for the service portfolio and leads their group to define a service vision. Leads the group to design services that deliver the expected value to the caregiver and business objectives to Providence. Ensures that the service vision and designs that can be iterated and are well-positioned for continued delivery. Anticipates industry and market trends, advises business leaders on new solutions, and consistently defines successful solution/services that help Providence succeed. Guides the creation of conceptual models for service delivery and its direction that incorporate market, technology, and business trends. Advises business leaders on needed capabilities and technologies, and how to build or acquire them to drive continued future success. Uses a cross-service perspective to lead the planning and design of a service delivery solution that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete solution that delivers manageable, supportable, performant, resilient services that meet KPIs. Leads the strategy for the outbound messaging to enable the adoption and support for the solution/service portfolio scenarios. Leads work streams across professions, such as clinical, marketing, finance, and business development to develop the overall business strategy for the solution/service portfolio, and is responsible for a successful business model, v