Overview

Come join Team Atlantis! We are currently accepting application for a VIP Representative. The VIP Services Representative will ensure that the highest quality, the "royal treatment" of services is given to our Atlantis VIP guests by providing check-in/out reservations service and collaborating with our Casino Hosts with any guest functions, including hotel stay, transportation, comp issuance, special events reservations, and accommodations.

Responsibilities

• Checks the guest in and out of the hotel.

• Reviews guest pay folios to settle the balance when necessary.

• Ability to learn new software programs as necessary to improve guest service.

• Assists Management and the Casino Hosts in accommodating guest’s event/hotel, restaurant, and spa/salon reservations.

• Maintain a clean and safe work environment.

• Answer the Phones in an orderly and timely manner maintaining our VIP service level

• Stocking the VIP bar/cabinets and desks at the beginning (when opening), throughout, and at the end of the shift (when closing).

• Assists the department as necessary to encourage a prosperous and friendly work environment.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• Must be 21 years or older

• Nevada Gaming Registration Required

• Nevada Alcohol Awareness Card Required

• Front desk experience preferred

• Computer proficiency-Knowledge of Infor, Microsoft office, and Outlook a plus.

• Ability to use and maintain a cash drawer.

• Must have a guest-oriented work ethic and strive to provide the best and personalized service to all guests.

• Must have professional, mature, positive and self-confident perspective in accomplishing daily and delegated tasks.

• Demonstrates the ability to work as a part of a team and displays willingness to take on new tasks.

• Reliable, punctual self-starter who needs minimal amount of supervision.

• Understands and communicates information effectively with management and team members.

• Bilingual a plus.

• Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)

• 401K retirement savings plan + discretionary match

• Education Tuition Reimbursement Program

• Paid Vacation

• Holiday Pay

• Recreation /Fitness Discounts

• Weekly Resort Prizes

• Career Development and Training Workshops

• FREE daily meal

• Internal Advancement

Job Locations US-NV-RENO

ID 2024-21112 Employment Type Full-Time Subdivision Hotel