TITLE

Referral Specialist

FULL-TIME/PART-TIME

Full-Time

EXEMPT/NON-EXEMPT

Non-Exempt

DESCRIPTION

Apply online and view all job openings at https://www.nnhopes.org/about/careers/.

Please note, employers may close jobs on the website at any time.

Looking for a new Patient Access Team Member to support HOPES expansion!

The purpose of theReferral Specialistis to support patients and staff in the coordination of care to outside specialty offices and services.

TheReferral Specialistassists the clinical process by ensuring prior-authorizations and referrals occur in a way that expedites the patient's care. A Referral Specialist processes referral, makes and answers patient and specialty office phone calls, assisting and directing callers to successfully complete their referrals as ordered by their Provider. This role provides linkage between clinical services and external specialty services.

Named one of theBest Places to Work in Northern Nevadain 2015, 2018, and 2019 and titled Best Place to work Hall of Fame we offer a great deal of attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (where there are free options for employee health, vision, dental and basic life insurance for full-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to changes lives. Check out our AMAZING benefits program athttps://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf

Northern Nevada HOPES is a community health and wellness center serving the Northern Nevada area. We are a non-profit community health center located in a historic and quaint area of downtown Reno, Nevada. Our expert care teams provide integrated medical and wellness services to individuals and families in our community. We welcome everyone, and meet them wherever they are, providing a safe and accepting place to access comprehensive, patient-centered healthcare services.

Comprehensive, integrated care is the cornerstone of the patient-centered medical home; Northern Nevada HOPES has a robust offering of services and collaborates with other service providers in the community to ensure our patients have a comprehensive, well-rounded program to meet their individual health and wellness needs. The medical home model holds promise as a way to improve health care in America by transforming how primary care is organized and delivered. At HOPES we understand there are many determinants of health and that a range of personal, social, economic, and environmental factors influence health.

Important things to know about us:

We are acertified Patient-Centered Medical Home, recognized by the National Commission on Quality Assurance

We are aFederally Qualified Health Center (FQHC). The mission of all FQHCs is to provide excellent health care services to otherwise under-served populations. We accept most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.

We are a National Health Service Corp site, and our providers are eligible to apply toward a federal NHSC Loan Repayment Program.

We have an impressive team of clinicians and providers and our current clinical and supportive services include: Primary medical care for adults, adolescents and children Behavioral health counseling Psychiatric care HIV specialty care Medication Assisted Treatment specialty care Hepatitis C specialty care Transgender specialty care for adults Nutrition services Comprehensive social support services Harm reduction outreach and prevention Laboratory, x-ray and pharmacy services on site.

At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being na ed one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look athttps://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf.

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.

To find out more about HOPES, visit our website at https://www.nnhopes.org/. We have a great mission and have been inducted into the Best Places to Work Hall of Fame. All our careers are listed on our Careers page athttps://www.nnhopes.org/about/careers/.If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter athttps://www.nnhopes.org/newsletter/.

We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.

POSITION REQUIREMENTS

• Bilingual in Spanish and English peferred.
• Experience utilizing busy phones and multi-tasking required.
• Computer literate with experience utilizing an Electronic Medical Record required.
• Proven ability to maintain professional conduct, including appropriate boundaries, required.
• Able to work autonomously as well as collaboratively with all team members required.
• Able to communicate and listen effectively required.
• Knowledge of ambulatory/outpatient care environment and clinical workflow processes preferred.
• Understanding of insurance requirements and referral, imagining, prior authorization and medication refill processes preferred.
• Formal training in a Medical Assistant Program with one or more years functioning in that role preferred.

ABOUT THE ORGANIZATION

Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare.

Our growing list of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location.

For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we of