POSITION:Community Liaison SCHEDULE: Full-time LOCATION: Reno, NV SALARY:$78,956.80 - $103,417.60 Yr,

TO APPLY:

Direct Link -https://www.reno.gov/government/departments/human-resources/jobs-recruitment

Careers Page -http://www.cityofreno.com

Please note, employers may close jobs on the website at any time.

SUMMARY:

This position is partofthe Council Relations teamin the City Manager's Officewho providesupporttothe Reno City Council.The successful candidate will join theteam in a fast-paced environment where no day is the same.Community Liaisons playan essential role as the link between constituents and council members. Liaisons provide excellent customer service by researching and responding tohighly complexinquiriesina timely manner. Relationship building, both internally with staff and externally with the public and regional partners, is vital to the success of this position.This position serves as thestaff liaison to multipleNeighborhoodAdvisory Boards (NABs), and manages all aspects of these public meetings,includingagenda creation and postinginaccordance withOpen Meeting Law (OML), communication with board members and council liaisons, andconducting accessible, meetings to encourage public participation.Candidates must be flexible andhave the ability toadapt to a broad range of situations and environments such as making public appearances, problem solving constituent concerns, acute attention to detail in day-today administrative tasks, display sensitivity and discretion with confidential information, and be able to process a high volume of varied projects and tasks.

The primary focusofthisCommunityLiaison is to provide staff support to the CityCouncil-approved projects and ensuresuperior customer service while promoting activities designed to open avenues of communication and public understanding.The liaisongains community support for theCityand its activities andobjectives; and performs a variety of public outreach and engagement functions, and administrative tasks in support of assigned areasof responsibility.

MINIMUM/PREFERRED REQUIREMENTS:

• Oversee andmonitorvarious boards and commissions, as assigned by developing, write, and coordinate community/citizen meetings and public meeting agendas.

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``` - Prepare and distribute fact sheets, newsletters, photographs, flyers, and brochures related to NABs, and Council programs.

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``` - Manage, track, create resolutions and staff reports for Council discretionary funds and various fund allocations.

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``` - Identify, address, and recommend solutions tohighly complexcitizen complaints and inquiries; work with City Staff to resolve problems. This involves management ofhighly complexcomplaints, conflict resolution, and creative solutions.

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``` - Provide prompt customer service and promote activities designed to open avenues of communication, promote public understanding, and gain support for City activities andobjectives.

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``` - Monitors program performance; recommends and implements modifications to systems and procedures.

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``` - Manage online citizen engagement platforms, including Reno.gov pages and City/outside agency participation.

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``` - Creation, management and execution of Council related events, functions, and public appearances, event, and programs.

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``` - Coordinate andfacilitatemeetings between citizens, public and private sector representatives, and City Council; provides administrative support to assignedcouncil members.

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``` - Develop survey instruments; conduct surveys of program participants todetermineparticipant needs; interpret and record survey results; implement program changes in response to results.

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``` - Perform related duties asrequired.

JOB RESPONSIBILITIES/DUTIES:

• Basic techniques an practices of organizing, recruiting for,and coordinating programs,activitiesandcommunityevents.

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``` - Principles and practices of dispute/conflict resolution.

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``` - Data collection and analysis.

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``` - Operations and services provided by theCity,and available City and County resources.

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``` - Advanced methods, techniques,principlesand applications of customer service.

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``` - Effective public speaking and listening skills.

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``` - Methods and techniques of research and analysis.

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``` - English usage, spelling, grammar, and punctuation.

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``` - Office procedures, methods, and equipment including computers and applicable software applications.

Principles of business letter writing and report preparation.