Description

SAIC is looking for a highly motivated and experienced Cloud Operations Implementation Engineer to join our internal Innovation Factory Cloud Operations team. This critical role combines operations management, continuous monitoring, advanced AWS cloud configuration, security best practices, Infrastructure as Code (IaC) development, and ITIL framework knowledge. The successful candidate will be instrumental in ensuring the optimal performance, reliability, and security of our cloud-based services. The selected candidate will be an expert in all aspects of Cloud Operations, Automation, Scripting and Development who readily adapts to support a variety of challenging technical requirements in a dynamic and fast paced environment.

This is fully remote within the U.S. There will be up to 25% travel annually.

The Cloud Operations Implementation Engineer will provide technical expertise and commercial best practices to optimize Cloud resource consumption and costs for AWS and Azure. They will evolve and improve our Cloud Operations processes, procedures, common services, and operations and sustainment activities with the intent to reduce Cloud resource consumption and costs without sacrificing performance and availability. They will be responsible for sustaining our Cloud Services and offerings, capturing, and analyzing incidents and events, optimizing system performance, and troubleshooting anomalies.

Key Responsibilities:

• Cloud Operations Management:

• Implement, manage, and monitor all cloud-based infrastructure and systems to ensure high availability, performance, and scalability.

• Work closely with development teams to support deployment and operation of applications.

• Automate routine operational tasks and incident responses to ensure swift resolution of operational issues.

• Observability and Monitoring:

• Develop and maintain robust monitoring solutions that provide visibility into our cloud applications and infrastructure.

• Analyze system performance indicators and respond to alerts to identify and address issues proactively.

• AWS Cloud Configuration:

• Configure and maintain AWS services, including EC2, RDS, S3, VPC, Lambda, and more as needed.

• Apply best practices in the management of AWS resources to optimize performance and costs.

• Security:

• Ensure the integrity and security of data in compliance with policy and industry best practices.

• Manage identity and access controls, data encryption, and secure software deployment.

• Regularly review and audit infrastructure to identify and remediate any vulnerabilities.

• Infrastructure as Code (IaC):

• Develop and maintain infrastructure as code (IaC) using tools such as Terraform, AWS CloudFormation, or similar.

• Promote code reuse and modularization to facilitate maintenance and scalability.

• ITIL Experience:

• Utilize ITIL best practices for service management, change management, and incident management.

• Contribute to continuous improvement of internal processes aligned with ITIL frameworks.

Qualifications

Required Experience, Education, and Certifications:

• US Citizenship is required.

• Able to obtain up to a Top Secret level DoD clearance upon request.

• Bachelor’s degree in computer science, information technology, or a related field. Will consider four (4) additional years of work experience in lieu of a degree.

• Five (5) or more years of experience of experience in cloud operations, especially with AWS.

• Solid understanding and experience with cloud monitoring tools and observability practices.

• Expertise in cloud security principles and hands-on experience implementing security measures.

• Proficiency in IaC using tools like Terraform or AWS CloudFormation.

• Strong working knowledge of ITIL practices, certification preferred.

• Exceptional problem-solving skills and the ability to work in a fast-paced, evolving environment.

• Knowledge of ServiceNow or comparable IT Service Management (ITSM) products.

• Proven experience supporting cross-functional teams, particularly in a fast-paced deployment or implementation setting.

• Strong project management skills: coordinating multiple projects simultaneously while maintaining a focus on deadlines and operational efficiency.

• Expertise in using and managing tools like Confluence, Jira, or other project management systems to track workflows, data, and project status.

• Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

• Active DoD Secret (or above) clearance.

• Security + or CISSP certification.

• AWS certifications (SysOps Administrator, Solutions Architect, or DevOps Engineer).

• Experience with containerization and orchestration, such as Docker and Kubernetes.

• Knowledge of scripting and automation with languages like Python, Bash, or PowerShell.

• Experience with CI/CD pipelines and related tools (Jenkins, GitLab CI, etc.).

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2416021

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability