Description

SAIC is looking for a ServiceNow Senior Developer to support a fast-paced, dynamic customer environment with broad impact to the customer’s mission, located in San Diego, CA with the possibility for fully remote work . This position is responsible for developing a ServiceNow-based operations management platform for the Navy’s Tactical Networks division. The ideal candidate must have strong ServiceNow experience and IT project management knowledge in addition to problem-solving skills with the ability to identify and anticipate requirements.

JOB DUTIES:

• Perform implementation, administration, configuration, and development with ServiceNow ITSM application suite, and in identified speciality(ies) / modules:

• Field Service Management

• Customer Service Management

• Project Portfolio Management

• Resource Planning

• Scenario Planning

• Skill Management

• Agent Work Scheduling

• Reporting, dashboards, service catalogs

• Playbook / workflows / flow designs

• Service portal.

• Participate in any data normalization required prior to being imported / inserted into ServiceNow.

• Participate in platform, process, and integration testing.

• Design, develop, configure, and customize ServiceNow applications and services.

• Deliver new functionality across applications.

• Manage and perform SMS development activities, supporting the entire development lifecycle.

• Apply Agile principles.

• Assist the platform administrator with incident resolution.

Qualifications

REQUIREMENTS:

• Bachelors and five (5) years or more experience; Master's and three (3) years or more experience; years of experience in lieu of degree will be reviewed

• Must be a U.S. Citizen

• Must be able to obtain a Secret Clearance after start

• 10+ years of relevant IT experience, including at least 5 in administration services for a major Service Management System (SMS), preferably ServiceNow.

• Extensive knowledge of ServiceNow ITSM modules.

• Current ServiceNow Certified System Administrator (CSA) Certification is required.

DESIRED SKILLS:

• ServiceNow Administration

• ServiceNow Discovery

• ServiceNow Orchestration

• ServiceNow Software Asset Management

• ServiceNow Customer Service Management Implementation.

• ServiceNow Service Portal Administration

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2501302

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability