Technical Writer

Remote, Remote - United States

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Technical Writer, assigned to one of Pinkerton's largest global clients, will be responsible for the design, development, and versioning of documentation content which support the Corporate Security program and overall operations.

Essential Functions:

• Represent Pinkerton's core values of integrity, vigilance, and excellence.

• Serve as a resource for technical writing and program documentation.

• Assist in the management of program policies and procedures and manage document content through monthly, quarterly, annual and biannual reviews to ensure standardized communications and compliance.

• Assist the team's change management review process regarding the formal approval of documentation and platform publishing.

• Assist in gathering metrics to measure the overall effectiveness of the program.

• Manage and deliver document projects by collaborating with document owners and teams.

• Complete writing assignments that possess clear and consistent messaging in both documentation and communications.

• Ensure technical writings are consistent in definitions, terminology, branding, standardized headings, while ensure documentation quality control.

• Ensure that all documentation is written and communicated in a format that is easily absorbed and executed by all employee levels.

• Confer with internal team members, vendors, and stakeholders to establish technical specifications and determine subject material to be developed for publication.

• Utilize tools such as document and email templates to standardize processes and communicate consistent messaging.

• All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree in science, technical communication, security, or related field with three years of experience in technical writing, program documentation, project and change management processes, and documentation management systems and tools. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Familiarity with technical specifications and terminology.

• Knowledge of needs analysis, design, and measurement evaluation.

• Knowledge of industry best practices in technical writing and documentation.

• Effective writing and editing skills.

• Able to work collaboratively with cross-functional teams.

• Attentive to detail and accuracy in all documentation.

• Knowledge of learning needs analysis, design, and measurement evaluation.

• Clear and concise verbal and written communication skills.

• Able to handle difficult problems and apply mitigation to avoid immediate risks and/or determine appropriate escalation.

• Client orientated and results driven.

• Able to manage multiple projects simultaneously and meet expected deadlines.

• Adaptable to a fast-paced environment and changing priorities.

• Able to provide information to peers in order to optimize procedures, processes, and best practices.

• Serve as an effective team member.

• Able to determine trade-offs between time vs. quality vs. resources.

• Computer skills, Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.

• Occasional reaching and lifting of small objects and operating office equipment.

• Ability to work flexible hours including after-hours to meet demands of a globally dispersed team.

• Frequent sitting.

• Travel, as required.

Salary & Benefits Information:

Rate of pay: $90,000 - $95,000 / year.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.