Supervisor, Behavioral Health Utilization Management Review, BSN/LPC/ LCSW/LISW/LCMHC

Location: Remote, United States

Primary Job Function: Medical Management

ID**: 34490

Your career starts now. We are looking for the next generation of health care leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

Responsibilities:

Under the supervision of the Manager of Utilization Management (UM), this position is responsible for providing daily oversight of up to 18 UM Clinical Care Reviewers and staff members within 3 Medicaid and 11 Medicare Plans. Responsibilities include providing clinical, technical and operational support and direction, including organization and monitoring of all medical services. Responsible for direct supervisory oversight of professional and front line staff receiving requests for authorizations from external customers which encompasses providers and members, as well as from the internal customers.

• Assists with the daily operations of licensed professionals on the Utilization Management team.

• Monitors staff work assignments and makes appropriate adjustments based on staffing levels, staff experience, and number/request types of authorizations received.

• Provides coaching and counseling to improve productivity of staff members within Utilization Management.

• Assesses candidates and ensures that optimal qualifications are met as a member of the department’s interview team.

• Plans, develops and supports or conducts orientations, training programs and creates educational material for staff members to improve skills, aid in professional growth and development and to ensure staff’s expertise.

• Reviews quality audits and shares audit results in a timely manner with associates, providing necessary education and counseling to improve performance.

• Works collaboratively with the Manager and identified leadership to develop and implement performance measures, and monitors associates placed on performance improvement plans.

• Responsible for writing and finalizing annual reviews for direct reports with Manager input.

• Participates in process reviews and the development of new and/or revised work processes, policies and procedures relating to Utilization Review.

• Accurately answers questions regarding Plan benefits for members and providers.

• Acts as a liaison with outsides entities, including, but not limited to, physicians, hospitals, health care vendors, social service agencies, member advocates, regulatory agencies.

• Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity.

• Establishes and maintains positive communication and professional demeanor with internal and external customers, providers and members at all times.

• Stays current with ACFC policies and procedures and Medicaid and Medicare requirements.

Education/Experience:

• This position will primarily be a Monday through Friday from 8:00am EST to 5:00pm EST. This position will be required to work at least 2 holidays a year. This position will be required to work as the “on-call Supervisor” every three weeks Sunday – Sunday, after regular business hours (5pm EST – 8:00am EST Monday through Friday and through the weekend until 8am EST Monday morning).

• This is a salaried position that may require the selected candidate to flex their start/end time depending on the needs of the business.

• Master’s Degree with independent license (LPC, LCSW, LISW, LCMHC) OR

• Bachelor's Degree in Nursing with an unrestricted Registered Nurse license.

• Minimum of 3 years of progressive clinical practice with pediatrics and adults in a behavioral health acute care setting.

• Minimum of 3 years of behavioral health utilization management experience, preferably within a managed care organization.

• Direct experience as a supervisor/leader of a remote team preferred.

• Strong organizational and time management skills.

• Strong problem solving and decision making skills.

• Proficiency utilizing Microsoft Office Suite (Word, Excel, Outlook, Teams) in a Windows based environment, internet applications, and electronic medical record and documentation programs.

• Ability to type with a high degree of accuracy and speed.

Diversity, Equity, and Inclusion

At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

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EOE Minorities/Females/Protected Veterans/Disabled