Wyndham Hotels & Resorts is now seeking a Manager, Loyalty Product Management to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

Wyndham Hotel & Resorts’ Loyalty Product & Technology team drives the innovation and process excellence behind hospitality’s #1 loyalty program – Wyndham Rewards. The Manager, Loyalty Product Management role resides at the intersection of loyalty marketing and technology, supporting the administration of the loyalty program via identification, documentation, and delivery of impactful solutions to customer, business, and operational opportunities.

The position is responsible for helping to deliver upon a robust roadmap that drives value to the program’s members, Wyndham Hotels & Resorts franchisees, and call center agents. Supporting the Director of Loyalty Product Management, the role’s focus includes (but is not limited to) driving platform product development through (1) Implementation/execution of program features and platform enhancements/optimizations; (2) Project intake, workstream management, and backlog refinement; (3) Technical operations support & incident resolution; and (4) Quality control & testing.

The role will collaborate with multiple internal stakeholders, including Loyalty Strategy, Marketing and CRM, Strategic Partnerships, Digital, Information Technology, Call Center, Operations, and Finance. The ideal candidate should be exceptionally organized, highly curious, and proficient at using creative and resourceful methods of problem solving to perform essential job responsibilities. They should be customer-obsessed and have experience delivering complex software solutions. The ability to develop strong relationships and partner with internal and external teams in support of projects and initiatives is critical to the success of this role.

What you'll do

• Collaborate with cross-functional teams and third-party vendors to execute on the product life cycle from solutioning through launch for loyalty program and platform features, expanding our best-in-class loyalty platform capabilities and elevating our member, franchisee, and call center agent experience.

• Gather and document comprehensive business requirements, create detailed user stories, coordinate cross-functional alignment, conduct user acceptance testing, develop release notes, and participate in launch activities.

• Provide general program and technical operations support for stakeholder teams.

• Triage, prioritize, and oversee successful remediation of production and lower environment defects.

• Provide subject matter expertise and participate in loyalty impacting Digital Product projects.

• Solicit and review customer feedback across members, franchisees, and call center agents to identify opportunities to improve the loyalty platform and its myriad integration points.

• Analyze existing program operations to identify, recommend, and implement solutions to drive operational efficiency and risk mitigation.

• Assist in maintaining Platform KPIs, managing performance and health of the loyalty platform.

• Understand and advocate for the strategic business and customer priorities of the loyalty marketing team.

• Stay updated on industry trends and emerging loyalty technologies.

You'll be successful if you have

• Product management and project execution in all areas of a software development lifecycle.

• Strong sense of ownership and accountability, with a proactive attitude and roll-up-your-sleeves mentality.

• Engaging and effective verbal and written communication skills, including the ability to clearly articulate issues and solutions to stakeholders with varying degrees of technological competencies.

• Ability to translate business needs into technical documentation (process flow diagrams, user stories, product requirements documents, etc.)

• Detail-oriented and thorough, while driving multiple initiatives simultaneously.

• Basic data analysis skills (Excel skills, understanding of databases).

• Excited and motivated by solving complex problems in a dynamic environment while remaining flexible and open to change.

• Must have the ability to Innovate, Collaborate, Think Big, and Have Fun.

Required Qualifications/Experience

• Bachelor’s degree (or commensurate experience) required.

• 3+ years of product management experience, or progressive work experience managing technology products.

• Experience working with Agile/Scrum methodologies and tools (Jira & Confluence a plus).

• Experience with APIs and data integrations to deliver personalized experiences across marketing technologies.

• Exposure to internet application technologies, hospitality, and/or consumer loyalty is a plus

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Employment Status: Full-time

For residents of California, Colorado, Hawaii, New York, Washington and District of Columbia, click here (https://careers.wyndhamhotels.com/lp/23603/bef65ab4d496bd6a/?locale=en_US) .