CTG is seeking to fill a Customer Service Representative 1 opening for our client.

Location: Remote, must work CST hours

Duration: 6 months

Duties:

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Process orders, provide quotes, and assist team members with overflow work.

• Run reports in SAP and track shipments, including handling debits and credits.

Skills:

• Excellent verbal and written communication skills.

• Strong attention to detail and customer service skills.

• Proficient in SAP (Data Entry, quoting) and Office 365 (minimum 1 year of experience required).

• Ability to work independently and manage time effectively.

• Experience with Microsoft Excel is a plus.

• Ability to accurately document and record customer/client information.

Experience:

• Minimum of 1-2 years of customer service experience required.

• SAP experience (data entry and quoting) is a must.

• Experience with S/4 Hana is a plus.

Education:

• High school diploma or GED required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Rebecca Olan at rebecca.olan@ctg.com . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $15.00/hour to $17.25/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.