POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to client guidelines.

ESSENTIAL JOB FUNCTIONS:

· Have full range of motion in wrists, fingers, and thumbs

· Be able to sit at a desk for extended periods of time

· Have normal or corrected vision to read computer screens and printouts

· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone

· Perform basic math functions including addition, subtraction, multiplication and fractions

· Strong oral and interpersonal communication skills

· Meet client guidelines and have clear understanding of client policies

· Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.

SPECIFIC DUTIES:

• Answer all questions and guide borrowers through the application process

• Update consumers account information during and after each call.

• Identify payment options; setup payment arrangements as appropriate.

• Must have good customer service skills and ability to work in a team environment.

• Required to maintain their daily and monthly service level expectations

• Initiate effective outbound calls and receive inbound calls.

• Produce and arrange payment solutions for customers.

• Provide account updates to management as appropriate.

• Ensure client/company quality standards are met

• Work assigned group of accounts

• Assure the best interests of the company are maintained.

• Provide management with information on any suspected work or personnel problems.

• Continued training in UDAAP and compliance policies.

• Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

• Maintain professional, courteous treatment of clients, coworkers, and consumers

• Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image

• Meet FMA's Standards for attendance and promptness.

• Demonstrate problem solving ability

• Excellent computer skills

• Working knowledge of billing practices and techniques

• Excellent verbal and written communications skills

• Ability to handle problems

• A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

• High school Diploma or equivalent.

• Previous customer service billing experience a plus

• Basic Microsoft office applications

• Must be able to pass background check and drug screen as permitted by law

Job Type: Full-time, Part-time

Pay: From $23.90 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Shift:

• 8 hour shift

• Evening shift

• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Remote