Job Description

Blue Cross and Blue Shield of North Carolina has an immediate need for a Senior Support Engineer who will bolster our growing Artificial Intelligence and Machine Learning (AI/ML) practice.

As a Generative AI support engineer, you will collaborate with cross-functional teams to integrate AI solutions into the business workflows, ensuring they meet user needs and business objectives. You will also be responsible for designing, optimizing, and evaluating prompts to enhance the performance of large language models and AI systems.

The AI/ML COE builds foundational AI/ML capabilities and solutions that serve multiple cross-domain business use cases and provide thought-leadership on the potential of AI/ML in delivering transformational value for the enterprise. AI/ML COE maintains and matures BCBSNC AI/ML operations environment, and AI/ML standards & best practices to enable scaling of data science solutions from ideation to prototype, automation, productionization, and integration into business workflows. AI/ML COE also maintains a community of practice for data scientists at BCBSNC and developing partnerships with universities, and other Blues plans.

What You Will Do

• Assist in the development and testing of Generative AI applications by crafting specific context-aware prompts for health insurance related topics.

• Collaborate with domain experts to ensure prompts align with industry standards and regulations to ensure that the AI-generated content is accurate, free from bias, and compliant.

• Work closely with business partners, product managers, and data scientists to ensure that the AI-generated content meets quality standards and serves its intended purpose.

• Optimize prompt quality and performance by analyzing the effectiveness of existing prompts and refining them to enhance AI model performance.

• Stay current with AI advancements to leverage cutting-edge techniques and adapt your prompts to new language models and algorithms.

• Support on-going monitoring, tracking, and testing of Generative AI applications including pilots and production deployments.

• Provide guidance and training to users of Generative AI applications on best practices for creating effective prompts.

• Document best practices for prompt design.

What You Bring

• Bachelor's or Advanced Degree where required

• 5+ Years of Experience

• In lieu of degree, 7+ years experience

Salary Range

$100,500.00 - $182,700.00

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

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For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming