Job Description

Creates technical solutions and queries to address moderately complex business requests by utilizing data step, SAS PROC SQL, VBA and/or Visual Basic, At least one technical application; including but not limited to: Business Objects, MS Access, Crystal Reports, SQL, etc. Acts as the technical lead for development initiatives, including communication and coordination with the impacted business areas. Works with appropriate internal business partners and management to evaluate the business case

What You'll Do

• Review and analyze business requirements (or uses cases) to create a technical solution residing outside of the normal Information Services production environment.

• Identify and implement automation tools to eliminate manual processes and improve existing systems. Utilize technical solutions for the creation of business enabling tools, error handling management and productivity improvements while adhering to technical specifications, industry developmental standards and service level agreements (SLA’s).

• Independently test and debug code; participate in the testing of other Business Solutions Developers’ projects as needed.

• Act as departmental business coordinator on small to medium and/or moderately complex projects:

o Provide consultative support to team members or business partners across business areas. Effectively interview business partners with a focus on fact finding and discovery to ascertain requirements, document as is and to be process and develop metrics and success criteria.

o Document and track project plan for work deliverables.

o Work with business partner to ensure project moves forward according to plan

o Effectively communicate development and production issues to the project team and/or the manager in a timely manner.

o Develop and manage implementation plans with Business area

• Create training materials, support documentation, including user guides and train end users in the use of tools.

• Post Implementation; provide support during warranty period, problem resolution including root cause analysis and tool performance trending to ensure efficiency for day-to-day business use. Provide system administration and coordination oversight as needed.

• Communicate actions, business impacts and expected results in a meaningful format and at the appropriate level.

What You'll Bring (Hiring Requirements)

• Bachelor's degree or advanced degree (where required)

• 3+ years of experience in related field

• In lieu of degree, 5+ years of experience in related field

Salary Range

$68,200.00 - $109,100.00

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming

Much more than a paycheck

The total value of working at Blue Cross NC goes far beyond your paycheck. We offer benefits and perks (https://careers.bluecrossnc.com/global/en/benefits) that help you thrive, such as competitive health benefits, bonus plans based on performance, 401(k) with employer match, paid time off (plus two well-being days), and a variety of career development and wellness programs.