Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization.

The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.

Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the data centers. Well-defined and executed supply chain management ensures reliable on-time performance, optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. Within the CMOF organization, the Deployment Readiness organization plays a key role in the pre-dock readiness for all deployments globally. This team is chartered not only to enable the rapid AI growth, but also develop and transform capabilities to execute and optimize at scale.

We are looking for a Senior Technical Program Manager for our Deployment Readiness Engineering team. A well-defined and executed supply chain ensures reliable performance, optimized cost, manages unplanned investments, and provides accurate and timely information across the supply base. Our focus across the infrastructure organization is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. With a technical program management and process improvement mindset, this role is responsible for delivery of Cloud capacity. The role is 50% focused on managing deployment execution and 50% on Design for Excellence improvements driving operational efficiency and optimized service delivery.

The role is primarily focused on managing deployment execution and also data driven process and new capability improvements to achieve operational efficiency and optimize service delivery. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a Senior Technical Program Manager, you will be responsible for the following:

• Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)

• Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Leads initiatives to enhance processes and drive standardization against mainstream deployments

• Owns metrics and analytics that show the performance of the deployments against goals, as well as trending

• Project managing deployments including servers, network, storage, and supporting infrastructure

• Owns hitting specific cycle time and lead-time goals regarding delivery of the capacity throughout the process

• Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories

• Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track

• Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time

• Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc.

• Collaborates closely with data center PM’s and Engineering groups as a part of process enhancements

• Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process

Qualifications

Required Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 2+ years of experience managing cross-functional and/or cross-team projects.

• 2+ years of experience with data analysis/presentation, SQL and Power BI or equivalent skills and knowledge.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings

Microsoft Cloud Background Check

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Demonstrated technical problem solving and excellent analytical, verbal, written, interpersonal communication skills with attention to detail.

• Proven track record of partnering with data center, software engineering and cross functional supply chain teams to drive execution as well as improvements in tooling and automation.

• Experience working in a hi tech operations environment, delivering rapid growth while finding ways to scale, optimize and eliminate bottlenecks.

• Collaborative and effective inter-personal and executive communication, creating clarity and achieving results in a matrix environment.

• Excellent analytical skills; ability to understand business needs and translate them into technical solutions, including analysis specifications and models.

• Comfortable working in a fast-paced dynamic and ambiguous environment with rapidly changing requirements.

• Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay Area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay (https://careers.microsoft.com/v2/global/en/us-corporate-pay.html)

Microsoft will accept applications for the role until December 23, 2024

#CSCPJOBS

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .