We are searching for a Senior Product Manager focusing on improving the user experience of our tools to join our team!

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

We leverage multiple tools to drive security across Microsoft and the Industry. We are looking for a suitable candidate who can help us improve the user-experience of these tools. If you have worked as a feature PM on an enterprise tools team – you will be a great fit for this role.

Responsibilities

• Builds trust with a targeted selection of customers across sectors. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Ensures the vision is aligned with customer goals. Leads customer communities and customer engagement programs. Responds to real-time customer feedback in online portals. Understands and drives improvements in the support process, including both forums and communities.

• Collaborates with partner team to build golden configurations and leads scenario walkthroughs and thought exercises to identify problems, system friction, and needed contingencies in advance of early customer adoption for multiple feature areas (e.g., product, service) across organizational boundaries. Provides test demonstrations to leadership team around product/service areas.

• Shares feature previews or roadmap with customers to drive engagement and to gather feedback and customer telemetry in conjunction with others (e.g., Business Development, Sales, End Consumers, User Research).

• Collaborates with Software Engineering (SWE), Hardware Engineering (HWE), and Scientists to synthesize, prioritize, and address feedback for improvement.

• Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria, customer acquisition, usage, retention, and monetization strategies.

• Helps scale Product Marketing teams by building marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area.

• Creates and drives strategy for taking the multiple feature areas (e.g., product, service) across divisional boundaries from private preview to public preview and then to general availability. Begins to orchestrate the creation of customer support plans (e.g., frequently asked questions [FAQs], scripts), HyperCase, change management, and communication plans.

• Other: Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/project/program management or software development

• OR equivalent experience.

• 5+ working on developing and creating user experience for customer facing products

Other Qualifications

• Ability to meet Microsoft, customer and/or government security screening requirements as these are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Bachelor's Degree AND 7+ years of experience in product/service/project/program management or software development

• OR equivalent experience.

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 7, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .