Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”.

We are looking for a Principal Technical Program Manager to join our team. This role supports flexible work from home with occasional in-office meetings.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Partner across multiple product groups to apply subject-matter expertise in distributed systems design practices, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures.

• Lead by example and mentor others to produce extensible and maintainable code used across products.

• Develop and evangelize insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business.

• Drive continuous improvements in the architecture, code, features, operations and comprehensive use scenarios of products by leveraging end-to-end technical expertise.

• Make improvements to the product fundamentals and architecture, share knowledge and code, always looking for ways to make what we build useful to multiple teams and products. 

• Demonstrates end-to-end expertise in distributed systems design, interactions between cloud technology layers.

• Provide technical leadership in test maturity reviews, static analysis reviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles.

• Provides deep business and technical expertise as required to resolve major incidents.

Qualifications

Required Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development; OR equivalent experience.

• 3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development 

• 8+ years experience managing cross-functional and/or cross-team projects. 

•  1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 20, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .