With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The CE&S Employee Experience & Culture team's purpose is to actively connect our employees to the company and org mission. We do this through engagement across the globe and within local and regional experiences. Our priorities are focused on experiences that serve to build inclusion, energy around Artificial Intelligence (AI) Adoption, and a learn-it-all culture of excellence in leadership for our people managers.

The purpose of the Business Program Manager (BPM) will be to lead the Americas region to ensure successful landing of the CE&S Culture Strategy, working in close collaboration with peers leading Asia and EMEA. The BPM will guide the regional Community Program Managers (PMs) to deliver events and experiences that align to the org's mission and have measurable outcomes. The role will be crucial in ensuring that employees in our Americas region feel a sense of thriving in their roles and community.

The BPM will be responsible for successfully landing and ensuring adoption of the priorities of the CE&S Culture Strategy. In close collaboration with peers serving Asia and EMEA, the BPM will create a plan that ensures employee connection to the organization's mission through engaging experiences with measurable outcomes. The BPM may own the design and execution of 1-2 programs such as MECx for people managers, CE&S annual GIVE campaign or others. The BPM will guide the work and ensure positive outcomes in collaboration with Community PMs across the Americas.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Design, co-create and land strategic programs, aligned to CE&S Employee Experience & Culture priorities; connecting employees across our global Communities.

• Responsible for strategy execution with Local Community Leads and Community PMs

• Prioritize data-driven outcomes & measurable impacts.

• Create equity in inclusive community programming for in-person, hybrid, and remote employees.

• Work with our Local Community leads to ensure offerings resonate with local needs and cultural practices.

• Contribute to Community Spotlight stories

• Support cross-organization culture projects and initiatives, such as CE&S Awards and Recognition program, Diversity & Inclusion programs, and other related activities that support the employee experience.

• Bring a thoughtful, globally-inclusive approach to projects and communication tactics.

• Equip our employees to thrive and keep our customers at the center of their work - understanding how they benefit and feel better connected to our organizational culture that enables business results

• Other

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

• OR equivalent experience.

• 2 years experience leading or contributing to projects focused on people programs, transformation, culture initiatives or organizational change.

• 2 years experience activating change management fundamentals.

Preferred Qualifications:

• Human Centered Facilitation.

• Demonstrated leadership and ability to influence.

• A clear passion for outcomes and proven track record of successfully driving work-group effectiveness and fostering positive, inclusive cultures.

• Experience in working across matrixed and complex business environments encompassing multiple roles, regions and communities.

• Experience working across global teams, obvious curiosity and willingness to learn and integrate a global voice and perspective into all that we do.

• Acute attention to detail and program management skills.

• Polished presentation skills.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until March 11, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .