SUMMARY: Inspects, repairs or adjusts Pella windows and doors in the field; diagnoses product issues, determines efficient resolution plans and communicates tools necessary to resolve issue (i.e. labor, parts, tools or time needed to complete)

Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:

• Performs and completes service jobs on Pella products in the field
• Problem solves and diagnoses difficult issues in the field
• Replaces glass in windows or doors; Installs items such as window shades, blinds, muntins, screens, etc.
• Provides Customers with helpful information on the care, operation and maintenance of Pella products
• Generates and updates all service-related paperwork and file folders following a service visit.
• Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times
• Identifies and orders parts over the phone or via fax through the CSR
• Loads Service van with all necessary parts and equipment on a weekly basis
• Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for Customers to do business with the company and promoting market share growth.
• May be asked to assist in the training of new Field Service Technicians or employees in other departments
• Maintains assigned Service vehicle
• Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

Education and/or Experience

Must have High School Diploma or GED and dependable work history. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.)

Computer Skills

Familiarity with computers preferred. May be expected to develop proficiency in Pella proprietary software (i.e. PDQ, POETS, OMS, etc.) and/or company email systems (Outlook).

Communication Skills:

Excellent verbal and written English language skills are required as well as good customer service skills (in person or via the phone). Must be able to present information, gather information, and respond to questions from customers, managers, co-workers and the general public.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-motivated, and have a demonstrated ability to follow assignments through to completion. Attention to detail is required. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to problem solve and think creatively and positively when faced with obstacles.

Mathematical Skills:

Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required. Time commitment required of this position will vary with the seasons.

Work environment with this job includes company warehouse facilities, company service vehicle, and customer job sites or homes. The noise level of this job is typically moderate to loud. Temperature fluctuates with seasons. This position is based out of our Parsippany, NJ sales branch.

MUST HAVE VALID DRIVERS LICENSE.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024. We have also received numerous accolades for innovation and design, including Fast Company's Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you're most proud of - that's why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

PWD-NJ/NY, LLC. provides a working environment free of discrimination and harassment.  PWD-NJ/NY, LLC. treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. States in which PWD-NJ/NY, LLC.  operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, PWD-NJ/NY, LLC. also treats all persons equally, regardless of political affiliation and belief, p regnancy, national origin, age, creed, marital status, military status, sexual orientation, gender identity, genetic background or genetic information provided, mental disorder, veteran status, ancestry, or handicap as each category is protected under a municipal ordinance or state law.