Description We are seeking a dedicated Customer Service Representative based in Reading, Pennsylvania. This role offers a contract to permanent employment opportunity in the customer service industry. The successful candidate will act as a vital link between our clients, managing their accounts, and addressing their inquiries professionally and promptly.

Responsibilities:

• Serve as the main contact for clients, addressing their questions and providing timely updates.

• Respond to client calls, emails, and messages swiftly and professionally.

• Manage client accounts to ensure all their needs are met and issues are addressed.

• Maintain accurate records of client interactions, transactions, and communications.

• Handle client complaints effectively to ensure client satisfaction, resolving issues where possible.

• Escalate complex problems to the appropriate departments or higher-level account managers when necessary.

• Assist clients with placing orders, tracking shipments, and handling returns or exchanges.

• Perform data entry tasks and maintain customer credit records.

• Use Microsoft Excel and Word for various tasks including order entry and scheduling appointments.

• Handle both inbound and outbound calls while offering excellent customer service. Requirements

•Bilingual in English and Spanish preferred

• Proficiency in answering inbound calls, demonstrating ability to handle high volume calls efficiently

• Prior experience in a call center customer service role is essential

• Strong customer service skills with a focus on customer satisfaction and retention

• Accurate and efficient data entry skills to ensure timely processing of customer information

• Ability to manage email correspondence professionally, demonstrating excellent written communication

• Experience in managing both inbound and outbound calls, maintaining a high level of customer service at all times

• Proficiency in Microsoft Excel, to manage and analyze customer data effectively

• Proficiency in Microsoft Word for document creation and management

• Experience with order entry, ensuring accuracy and timeliness in processing customer orders

• Ability to schedule appointments effectively, balancing customer needs and business requirements

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .