Reference #: 4634298 THE POSITION Do you have a strong enthusiasm for delivering exceptional customer service? The Department of Transportation is on the lookout for a Customer Care Representative Supervisor to join their team in Berks County. In this pivotal position, you will oversee and guide a dedicated group of customer service representatives at PennDOT's Driver and Vehicle Services (DVS) Customer Care Center. Do not miss the opportunity to advance your career-submit your application today and embark on a rewarding journey! DESCRIPTION OF WORK

This role entails providing strategic leadership and oversight for a team of customer service representatives within the Pennsylvania Department of Transportation's Driver and Vehicle Services (DVS) Customer Care Center. The team is responsible for addressing a wide array of inquiries received via telephone and email, which encompass various DVS functions related to motor vehicles, placards, inspections, driver licensing, commercial driver's licenses (CDL), REAL ID, and more. This position requires a comprehensive understanding of the extensive range of information, forms, publications, products, and services associated with DVS. As a leader, you will actively monitors communications to enhance staff performance, foster employee development, and uphold the highest standards of customer service. Additionally, you will act as the primary escalation point for customers seeking specialized support and remains alert to customer interactions that may signal larger systemic issues, ensuring these concerns are communicated to senior management for resolution.

Interested in learning more? Additional details regarding this position can be found in theposition description.

Work Schedule and Additional Information:

Full-time employment Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. This position may be required to work during office closures.

Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements:

One year as a Clerical Supervisor 1; or One year as a Clerical Assistant 3; or Two years of as a Clerical Assistant 2; or An equivalent combination of experience and training. Additional Requirement:

You must be willing and able to travel to Harrisburg for a minimum of 5 weeks for training and orientation. (Travel expenses will be paid.) You must be able to perform essential job functions. Preferred Qualifications (not required):

Experience using a PC or laptop Experience using Microsoft computer applications such as Word, Excel, and Outlook Ability to effectively communicate orally and in writing Prior call center experience Prior customer service experience Bilingual Legal Requirements: This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.