Description

We are offering a contract to hire employment opportunity for a meticulous Logistics Customer Service Representative in Rancho Dominguez, California. This role is primarily positioned in the customer service sector, focusing on processing customer credit applications and maintaining accurate customer credit records.

Responsibilities:

• Interact with customers and carriers, providing timely and accurate information, and resolving inquiries concerning work orders, invoices, shipments, inventory counts, etc.

• Manage and respond to inbound and outbound calls, emails, and online orders.

• Maintain and organize delivery driver paperwork and schedule deliveries.

• Build trust and foster a positive relationship with internal customers and carriers through consistent communication and follow-up.

• Provide follow-up to other departments to ensure service standards are being met.

• Maintain information regarding Safety and Production KPIs, including consistent reporting on KPIs.

• Organize and maintain safety and training records.

• Assist as needed with shipments.

• Display strong customer service skills via phone, email, and in-person using active listening skills.

• Demonstrate the ability to multi-task, prioritize, and manage time effectively.

• Show attention to detail and work accuracy.

• Proficiency in Microsoft Office 365 including Outlook, as well as other software programs and tools needed to perform essential job functions.

Requirements • Proven experience in a customer service role

• Ability to work effectively in a warehouse environment

• Knowledge of Key Performance Indicator (KPI) reporting

• Strong communication and interpersonal skills

• Ability to handle difficult customers with professionalism and patience

• Excellent problem-solving abilities

• Proficiency in using customer service software and databases

• Ability to work in a team and contribute towards achieving team goals

• High level of responsibility, accountability, and dependability

• Flexibility to work in different shifts or extended hours if required

• High school diploma or equivalent; higher degree in a related discipline will be appreciated.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .