Connexus Energy is looking for an individual to provide exceptional service to our members who visit our office in person or contact us through various channels including email, chat or phone. The Associate Cashier and Member Services Specialist role is the first point of contact who is responsible for resolving member inquiries, promoting programs and services while also receiving member payments and processing accurate accounts receivable transactions.

The anticipated hiring range for this role is between $20.27 and $26.61 per hour. The final compensation offered is based on the selected candidate’s qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% of annual earnings based on company performance.

This position requires in office work and does not allow for remote work.

In this position you will:

• Respond to member requests in person and through various other communication challenges including email, chat, or phone.

• Process and review member payments received on site on the day they are received and balance daily cash receipts.

• Collect delinquent residential and commercial accounts in a timely and professional manner, and within all appropriate guidelines.

• Promote and educate members on Conservation Improvement Programs (CIP) which align with our corporate strategic goals. Discuss our current incentives which are available or deemed a priority by Connexus and encourage members to participate in applicable programs.

• Communicate and work effectively with other departments and the community to meet our members’ needs.

Need to have:

• High school diploma or equivalent

• Two or more years’ experience in customer service

• Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel and Outlook

• Strong attention to detail, customer service and communication skills

• Notary Public certification or ability to obtain certification within six months of hire

Nice to have:

• Prior cashier or banking experience

• Inbound and outbound call center and/or collection experience

• Ability to effectively work within a team environment and contribute to the achievement of departmental goals

• Must be focused on continuous learning, productivity and is results-oriented

Connexus Energy’s benefits package includes medical/dental/vision insurance, health savings account with an employer contribution, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, wellness days, tuition reimbursement, recognition program, employee referral program, charitable giving and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.

Pre-Employment Requirement: Employment is contingent upon successfully completing a pre-employment background check and drug screen.

An Affirmative Action/Equal Opportunity Employer: Veterans, Disabilities

All qualified applicants will receive consideration for employment without regard to disability, or veteran status.