About the Role:

Grade Level (for internal use):

05

The Team:

The S&P Global ServiceNow team thrives on a culture of collaboration and innovation, where diverse talents come together to drive efficiency and enhance user experiences. What sets this team apart is its commitment to continuous improvement and adaptability, valuing open communication and proactive problem-solving. The team prioritizes a supportive environment that encourages knowledge sharing and professional growth, ensuring that every member contributes to the collective success of the organization.

Responsibilities and Impact:

The S&P Global ServiceNow team plays a crucial role in enhancing the organization's operational capabilities and user experience. Their responsibilities and impact can be summarized as follows:

• Platform Management: Oversee and optimize the ServiceNow platform to align with organizational needs.

• Feature Implementation: Introduce new functionalities and automate workflows to enhance operational efficiency.

• User Support: Provide assistance and training to users across various departments to maximize platform utilization.

• Process Improvement: Streamline processes to facilitate better communication and collaboration within the organization.

• Strategic Contribution: Support S&P Global’s strategic goals by driving productivity and improving service delivery.

• Customer Satisfaction: Enhance user experience, leading to improved satisfaction and engagement with services provided.

This collective effort not only boosts internal performance but also contributes to the overall success of S&P Global.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $25 to $30. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan

What We’re Looking For:

Basic Required Qualifications:

• Fully matriculated students with anticipated undergraduate graduation date in Fall 2025 or Spring 2026; currently pursuing a degree in Computer Science, Information Technology, or a related field.

• Familiarity with ServiceNow or similar IT service management tools is a plus.

• Basic understanding of programming languages such as JavaScript, HTML, or Python.

• Strong problem-solving abilities and attention to detail in analyzing processes and workflows.

• Excellent verbal and written communication skills for effective collaboration with team members and stakeholders.

• Ability to work collaboratively in a team-oriented environment, contributing to group efforts and supporting peers.

• Willingness to learn and adapt to new technologies and processes in a fast-paced environment.

• Demonstrates initiative and a proactive approach to identifying issues and proposing solutions.

Additional Preferred Qualifications:

• Experience with ITIL: Familiarity with ITIL (Information Technology Infrastructure Library) principles and practices is advantageous.

• Project Management Exposure: Experience or coursework in project management methodologies, such as Agile or Scrum.

• Data Analysis Skills: Basic knowledge of data analysis tools or techniques, including Excel or SQL.

• Customer Service Orientation: Previous experience in a customer service role, demonstrating an understanding of user needs and service delivery.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Include for roles that are bonus plan eligible, including sales commission plans.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group)

Job ID: 308975

Posted On: 2024-11-19

Location: Raleigh, North Carolina, United States