Become a part of our caring community and help us put health first

Humana Healthy Horizons in Virginia is looking for a Manager, Transition Care Management (Manager, Care Coaching) who will lead a team of licensed and non-licensed health professionals responsible for assisting members with care transitions, including transitioning members between nursing facilities, hospitals, and other acute care settings, inpatient rehabilitation, and other institutional settings and into the community. The Transitions Team is also responsible for providing custodial prevention support for members identified as being at risk of nursing facility placement. The Manager, Transition Care Management (Manager, Care Coaching) works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals.

• Oversees the assessment and evaluation of members' needs and requirements to achieve and/or maintain an optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and well-being of members while in active transition.

• Oversees the team of regional Transition Coordinators in ensuring they are following Humana policy, procedure, as well as meeting our contractual requirements with DMAS, CMS, and NCQA.

• Makes decisions related to resources, approach, and tactical operations for projects and initiatives involving own departmental area and requires cross departmental collaboration

• Conducts briefings, and area meetings, maintains frequent contact with managers across other departments.

• Collaborates with leadership of the Utilization Management, Community Health Workers, HRSN (Social Workers), and Housing Specialist teams and other internal and external agencies for HRSN needs to ensure optimal care for members.

• Supports leadership in meeting goals of the department/market.

• May participate in interdisciplinary team meetings, as well as other internal/external meetings.

• Assists with external vendors that are contracted with Humana to conduct transition of care duties.

• Assists with interviewing, onboarding, and evaluation of the regional Transition Coordinators.

• Other duties per supervisor discretion that is applicable to transitions.

Use your skills to make an impact

Required Qualifications

• Must reside in the Commonwealth of Virginia or within a 40-mile radius from Virginia in a bordering state/district (Washington DC, MD, WV, KY, TN & NC).

• Active Registered Nurse (RN) license, OR Licensed Mental Health Practitioner (LHMP) licensed in the Commonwealth of Virginia without disciplinary actions.

• Three (3) years of professional experience in case management, in Medicaid and/or Medicare specifically in the delivery of care for elderly or special needs populations (such as the Aged, Blind and Disabled), individuals enrolled in LTSS Waiver Services, in hospice and/or in nursing facilities.

• Two (2) years of management or supervisory experience.

• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint.

• Proficiency in analyzing and interpreting data trends.

• Progressive business consulting and/or operational leadership experience.

• Must be able to travel throughout the Commonwealth of Virginia.

• This role may be member facing at times and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Preferred Qualifications

• Previous experience in a field based or a homecare-based role.

• Master's degree in human services, nursing, social sciences, or health related field.

• Previous experience in utilization management, discharge planning and/or home health or rehabilitation.

• Experience with disease management, health promotion, coaching and wellness, and/or transition of care.

• Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See the "Additional Information" section for more information.

Additional Information

• Workstyle: This is a Remote position that requires some travel.

• Travel: 25% travel anticipated to Humana Healthy Horizons office in Glen Allen, VA for collaboration and face to face meetings as well as field interactions with providers, members, and their families. Travel may exceed 25%, as business needs require.

• Typical Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).

• Direct Reports: Up to 15.

• Language Proficiency Testing: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.