Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Practices of the University of Pennsylvania (CPUP)

Department: Internal Medicine

Location: Radnor, PA

Hours: Full-Time

• Penn Medicine is in search of a dedicated and experienced Senior Clinical Manager to support our growing multi-specialty Department of Medicine practice at the Radnor location. In this critical leadership role, you will leverage your clinical and managerial expertise to oversee all clinical operations for a team of over 40 skilled clinical staff, including Registered Nurses, Licensed Practical Nurses, and Certified Medical Assistants. Serving a diverse community of 70+ physicians and nurse practitioners across nine divisions—including Primary Care, Geriatrics, Sleep, Allergy, Travel, Renal, Transplant, Endocrine, and GI—this position offers a unique opportunity to lead and develop a high-performing care team. With a focus on quality patient care, regulatory compliance, and the ongoing enhancement of a CARE TEAM model, you will play an essential role in advancing our practice’s commitment to excellence in patient, employee, and partner satisfaction.

Summary:

• The Senior Clinical Manager is responsible for consistent and comprehensive patient care delivery in the ambulatory practice setting. The Senior Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education, research initiatives, and patient confidentiality. The Senior Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction. The Senior Clinical Manager's role is to balance and achieve all three: Patient, Employee, and Partner Satisfaction. The Senior Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies, and patient access.

• Typical scope for this role is:

• Typical scope for this role is:

• 15+ = # of staff directly and indirectly managed

• 15+ = # of staff directly and indirectly managed

• 20,000+ = # of budgeted annual visits

• 20,000+ = # of budgeted annual visits

• Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Responsibilities:

• Employee Satisfaction and Engagement: Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment. Understands and values differences in others’ race, gender, nationality, and age-modifies interactions as needed to accommodate the diverse needs of patients and families.

• Establishes/updates work processes and work practices.

• Manages team and individual performance in alignment with Penn Medicine's vision of service excellence.

• Responsible for professional development activities including but not limited to team professional development, recruitment, and retention.

• Learning: Leverages knowledge for competitive advantage and developing team members through the application of Penn Medicine research, continuous improvement, performance management, and competency development.

• Oversee clinical operations in the practice: Including budgeting/billing ( where applicable ). Manages and oversees schedules, pay practices, and time card review approval. Clinical project management. Strategic and operational planning. Quality, safety, and continuous improvement initiatives. Penn Safety Net Management. Regulatory compliance (TJC, CMS, DOH, OSHA).

• Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up.

• Patient Care: Provides oversight to the team as it relates to the seamless delivery high high-quality and safe care using effective processes and tools.

• Communication: Fosters an environment where proactive communication and problem-solving are expected. Establishes communication expectations that enable high performance of team and individuals.

• Change Management Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events. Implements change management strategy within the practice in alignment with entity/Penn Medicine. Manage routine and crisis communications through the practice/community as they arise. Demonstrate recognition of the systemic impact of employee communications to and/or policy changes and solicit proactive feedback before implementation.

Credentials:

• Basic Cardiac Life Support (Required)

• Registered Nurse - PA (Required)

• ACLS or BCLS or PALS (Required)

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)

• 7+ years total clinical experience which includes prior RN and leadership experience (Required)

• Master of Arts or Science (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 239534