Job Description:

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com (https://url.us.m.mimecastprotect.com/s/THLrCqxmzAh7PMjylSXSwpO?domain=sharecare.com) .

Job Summary:

The Program Administrative Assistant provides clerical, administrative and communication support for the Diabetes Team and participates in the communication plan of the Sharecare Diabetes Self-Management Education and Support (DSMES) program to clients, physicians, and organizations. This position requires the ability to perform multiple tasks with excellent organizational and computer skills in a busy office setting. The responsibilities require a person who views the physician and their office staff as a customer, who actively explores customer needs and finds creative solutions to satisfy those needs. I reversed these last two sentences.

Schedule: 8:00am - 4:30pm CST

Essential Job Functions:

Organizational:

Primary Responsibilities

• Schedule appointments for program staff for outpatient services.

• Responsible for telephone inquiry handling, conversion and reporting.

• Triage, document and communicate messages to the diabetes clinicians.

• Track and log referrals.

• File and maintain medical records according to hospital medical record policy and procedure and in accordance with Sharecare Quality Assurance.

• Responsible for word processing, recording, and filing reports, correspondence, and documents essential to team function.

• Maintain accurate inpatient, outpatient, and physician data and prepares routine reports.

• Develop relationships with and act as liaison to physician's office staff.

Secondary Responsibilities

• Work with the Hospital Program Manager/Director, physicians, diabetes staff and other hospital staff to achieve program objectives and enhance clinical outcomes and customer satisfaction.

• Support the Hospital Program Manager/Director in the development and implementation of the communication plan established for the Center.

• Represent Sharecare to physicians, local and national organizations, and community groups.

• Schedule hours and activities based on customer needs.

• Conduct and track meaningful interactions with physicians.

• Support the Hospital Program Manager/Director and Diabetes Team by preparing presentations for hospital and physician committees.

• Facilitate interaction with Third Party Payers - provides information to them and assists physician/patients in their interactions as necessary.

• Periodically assess payer reimbursement versus collections for outpatient services.

• Prepare and have available packets of materials for center promotion, patient education and treatment information.

• Schedule conference calls as requested and participate as appropriate.

Financial:

• Support department processes to maximize productivity

• Support departmental coding and billing processes

Qualifications:

Required:

• High School Diploma or GED

• Ability to use computer software programs to include but not limited to Microsoft Office (Outlook, Word, Excel, PowerPoint), databases and other office machines.

Preferred:

• Minimum experience of 1 year in administrative assistant position

• College degree

• Prior marketing/public relations/healthcare experience

• Prior experience in a hospital setting

• Medical billing, patient registration and scheduling experience

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.