Customer Service Supervisor

We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our Racine, Wisconsin location. This position is currently a full-time in-person role.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Customer Service Supervisor is responsible for the following duties:

• Lead a team of Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees

• Provide a high level of proactive service to We Energies gas and electric customers

• Provide coaching, counseling, discipline, training and development to team members as required

• Establish performance management and development plans (goals) annually with each team member

• Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary

• Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained

• Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues

• Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally

• This position is part of a rotation for on call/off hours response

Minimum Qualifications

• Associate's Degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered

• 3+ years of customer service experience

• Strong leadership ability and above average communication skills, including effective negotiation and client commitment management

• Must meet company standards for driving and maintain a valid driver's license

Preferred Qualifications

• Bachelor's Degree

End Date: 12/10/2024

Pay Range Minimum: $85,896.20

Pay Range Maximum: $128,844.04

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

Location:

Racine, WI, US, 53406

Company: We Energies (WE)

Req ID: 4754