JOB REQUIREMENTS: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers\' problems. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers\' claims. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. ***** OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma and one to three years of related experience Excellent Microsoft Excel, Word and Outlook skills ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: nlocicero@knapp-mfg.com Apply Online: https://www.knapp-mfg.com/