Description Wage - $27.00 - $30.00/Hour - (Depending on Experience) ESSENTIAL SKILLS Understand the mission, vision and game plan of the hotel. Strong leadership skills and has the ability to apply them. Strong Guest relations skills and the ability to apply them. Establish goals and objectives to improve the department. Ability to understand Guests' service needs. Ability to be well organized, maintain concentration and complete all work assigned. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions. Ability to converse calmly with irate Guests', co-workers or supervisors in sometimes tense situations. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation. Ability to take and give direction. Ability to hold teammates accountable Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems. JOB DUTIES Restaurant and Cafe Responsibilities Responsible for online ordering platform execution Responsible for ensuring guest experience Responsible for maintaining online ordering platforms, point of sales, and online reputation Engaging with guests to receive feedback and ensure an excellent experience Owning and solving problems for guests and employees as they arise Conduct inspections of work areas regularly and address items that need attention. Staff Management Hold a pre-shift meeting with staff prior to reporting to stations. Be prepared for each daily activity and review any variations with management and staff. Ensure Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy. Work in the Cafe and in the Restaurant as necessary to cover staffing gaps. Communicate daily with department managers and F&B manager to assure consistency and pass on pertinent information. Consistently monitor the performance of associates on an on-going basis and provide feedback. Address associate complaints and resolve problems. Supervise the staff and handle any associate situation. Ensure staff is properly groomed and uniformed at all times. Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. Maintain close control and inventory of uniforms, supplies, and equipment. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place. Maintain a complete and accurate set of logs. Prepare and submit accident or injury reports when needed. Be a team player and encourage the teamwork attitude among staff. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner. Carries out supervisory responsibilities in accordance with hotel policy and applicable laws. Plan, assign and direct work of associates. Promote open channels of communication between all hotel departments. Training Ensure all associates are safety conscious and trained in safe work practices. Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duti