Summary The incumbent serves as the Network Specialist and will support the Chief of Network Services under the IT Enterprise Operations division to oversee enterprise services and be the primary subject matter expert for services such as network circuits, VPN, Network routing and switching, load balancing, firewalls and COMSEC. Serve as a technical expert and advisor to management in design, development, and evaluation of systems to meet Agency IT demands and support field office network operations. Responsibilities As a INFORMATION TECHNOLOGY SPECIALIST (SYSTEMS ADMINISTRATION) you will be responsible for the following duties: Provide expert network technical and managerial support to OCIO IT Enterprise Operations to maintain operations, upgrade and optimize service delivery. Serve as the Network Specialist in the ITEO Network Services Branch providing network technical and project support, maintain and restore network service operations in support of the DCSA remote field offices and workforce. Support the Chief Network Services in planning and deploying short and long-range automation projects to support the DCSA enterprise network infrastructure. Provide comprehensive analysis and organized data to guide management on decisions pertaining to Agency-wide network support. Maintains contact with technical and customer service representatives to plan and coordinate work, ensure are up-to-date with system design, and resolve operational problems. Maintains effective relationships with upper-level management, system administrators, and commercial vendors to stay abreast of improvements and advances in information technology and service Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Evaluating work performance of subordinates; Giving advice, counsel, or instruction to employees on both work and administrative matters Direct or participate in complex projects and provides expert technical assistance to maximize the utilization of technology to attain economies and productivity for agency. Develop specifications for proposals for the procurement of new and/or revised information technology systems. Develops new concepts in cost avoidance modeling to provide the most cost-effective services. Conducts studies and comparative analyses to assess the effectiveness of programs implementation. Makes recommendations based on findings and presents to upper-level management. Requirements Conditions of Employment Qualifications This position has a Basic Requirement for the 2210:For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: General Schedule Qualification Standards (opm.gov) i.e. for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by Close Date Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG -12 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: experience with enterprise network operations, data center operations and infrastructure upgrade planning and deployment of short and long-range network projects for headquarters and field offices; experience with various MPLS networks and LAN/WAN technology; VPN, Firewall, load balancers, routers and switches; experience in planning and deployment of various network upgrades, services and components; support, manage, and oversee unclassified and classified WAN and LAN environment; experience planning, developing, deploying, and managing processes across the information systems/services life cycle to ensure information technology capabilities meet current and future organizational and enterprise missions; experience with gathering and documenting new field office's IT network requirement from site surveys; and experience with IT purchases and circuit ordering. Specifically you will be evaluated on the following competencies: Network Operation- Implement, operate, monitor, troubleshoot and/or maintain network systems and associated activities. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Information Technology Capacity Management-Plan or monitor to ensure Information Technology capacity meets current and future business requirements and performance metrics. Network Management-Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria. Other Notes: Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Applicants selected from this announcement may be required to serve a two-year trial period. If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions. If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS. Selection under this appointment authority does not confer civil service competitive status. All current and former Federal employees must submit a copy of your latest SF50 (Notification of Personnel Action) showing your tenure, grade and step, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc/Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration.