Calibration Technician - Apprentice

Job Details

Job Location

PRECISION SOLUTION - QUAKERTOWN, PA

Position Type

Full Time

Job Shift

Day

Description

Job Description

Title: Calibration & Service Technician - Apprentice

• Reporting Relationships

• Position Reports to: Service Manager

• Core Responsibilities of this Role

• Calibrate, repair, install, and integrate weighing and measurement equipment including but not limited to scales and balances. Devices may range from high precision laboratory equipment to truck scales.

• Enter data into Precision Solutions’ service software in an accurate and timely manner.

• Maintain expert knowledge of calibration procedures within ones’ areas of responsibility and leverage this knowledge to better-serve our customers.

• Establish, nurture, and maintain positive and productive relationships with all coworkers, customers, and partners.

• Unwaveringly demonstrate best-in-class customer service for our customers across all industries.

• Essential Functions

• Shadow senior technicians and the service manager in the field in order to develop a core understanding of calibration and repair services.

• Learn about and maintain proficiency in the technical aspects of our products and services as well as related regulations, safety procedures, and industry best-practices.

• Assist with calibration and repairs of scales and balances in tandem with senior technicians, both at customer facilities and at Precision Solutions’ facility. Customer job sites range from clean-room, laboratory environments to outdoor, industrial manufacturing environments.

• Repair scales and balances at customer facilities and at Precision Solutions’ facility. Repairs require both mechanical and electrical repair skills and specific knowledge of scale and balance technology.

• Perform installations of equipment sold by Precision Solutions including scales, balances, industrial printers, and associated equipment.

• Perform test weight and mass calibrations at Precision Solutions’ lab.

• Perform all duties in conformance to Precision Solutions’ quality system.

• Sustain prompt correspondence with coworkers and customers via phone and email throughout the work day.

• Enter data into Precision Solutions’ service order software in a timely and accurate manner.

• Perform emergency scale and balance repairs, as needed, which may include nights and weekends.

• Maintain strong relationships with all customers through timely and accurate service execution, thorough communication, and a consistently professional demeanor.

• Actively look for ways to grow Precision Solutions’ and ATS’ business with existing customers.

• Establish, nurture and maintain positive, solid and productive relationships with all Precision employees.

• Attend training sessions or other meetings and conferences offered by Precision Solutions, our vendors or others.

• Other duties as assigned from time to time.

• Measures of Success

• The Technician provides best-in-class customer care as demonstrated by customer feedback

• The Technician fosters positive and productive relationships with teammates, customers and vendors.

• The Technician records service order data in a timely and accurate manner such that we are delivering exceptional customer service on a regular basis.

• The Technician maintains expert knowledge and understanding of our products, services, and solutions.

• Qualifications

• Specialized Knowledge and Skills: Excellent rapport and relationship building with customers and coworkers. Exceptional customer service and problem-solving capabilities. Excellent verbal and written communications, organizational and multi-tasking skills. Must be self-motivated and able to work in an unstructured environment. Technical skills to include equipment calibration, electronic and mechanical troubleshooting, repairs, and maintenance, and Microsoft Office Suite. Must be a proficient PC computer user and able to learn and adapt to new software applications and procedures quickly and accurately.

• Valid Driver’s License:Clean driving record required.

• Experience: Prefer a minimum of three years’ experience in calibration or related field.

• Work Environment and Physical Demands: Work environment varies based on customer facility. Must be able to repeatedly lift 50 lb and work on equipment standing, sitting, kneeling or bending.

• Management Level: Works under minimal supervision, exercises high degree of discretion and independent judgment. Candidate should be highly motivated.