POLICE COMMUNICATION TECHNICIAN

Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4733330)

Apply



POLICE COMMUNICATION TECHNICIAN

Salary

$27.75 - $38.85 Hourly

Location

Pueblo, CO

Job Type

Full Time

Job Number

IIB 00454 11/18/2024

Department

Colorado Department of Human Services

Opening Date

11/20/2024

Closing Date

12/1/2024 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

jonathan.benavdes@state.co.us

Primary Physical Work Address

Colorado Mental Health Institute at Pueblo (CMHIP): 1600 W. 24th Street Pueblo, CO 81003

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

Opt in below to receive text message updates on CDHS recruiting events!

CDHSCareers

This position is open tocurrentColorado residents ONLY

About Us

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program MotivateMe

• Excellent work-life programs, such as flexible schedules, training and more

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs

Our Culture & Environment

We believe in a people-first approach:To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life:We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters:We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical:We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

* Note: This posting may fill more than one vacancy for available positions that now exist or may exist in the future. Including both part and full time positions.*

Department of Public Safety

The work unit exists to provide central police communications for CMHIP which includes police dispatching and accessing the CCIC/NCIC database, emergency fire and ambulance 911 notifications, medical personnel notifications for routine and emergency situations. It monitors burglar, fire, duress and other alarms. It routes incoming and outgoing telephone communications for CMHIP and other various agencies on the CMHIP grounds.

Description of Job

This position exists to execute internal and external communications between institution police, medical staff, ward staff, 1200+ employees and other sources in order to establish a functional and safe environment for CMHIP patients and staff.

This is a i n person (https://n-fmjoxxv63c6wp5nni2la7h5i3lzclxm5gcpehri-0lu-script.googleusercontent.com/userCodeAppPanel#columnPickerDrawer) p osition required to provide coverage for all/any shift, (7) seven days a week, (24) twenty four hours a day, (365) three hundred sixty five days a year; to include Holidays.

Job Duties:

• Receives and records emergency and routine police complaints.

• Must calm caller to obtain information.

• Clarifies, confirms, and analyzes the situation to determine course of action.

• Adapts guidelines to fit individual situations.

• Must select best course of action where several exist.

• Transmits information to police officers utilizing dispatch radio.

• Listens for verification of officer’s safety to determine if more help is needed.

• Weighs importance of calls to prioritize them.

• Accesses CCIC/NCIC data base for officer safety purposes.

• Provides telephone switchboard assistance to CMHIP and other campus agencies by collecting information from incoming, outgoing, and internal calls to determine where to refer them.

• Explains system to employees and patients.

• Places all long distance operator assisted calls manually.

• Logs various telephone calls.

• Acts as information regarding telephone numbers.

• Reports and logs telephone trouble for repair service.

• Determines severity of problems and escalates reports to next level as required.

• Follows up for resolution.

• Monitors, answers, and responds accordingly to the Institutes 911 emergency telephone regarding fires, life threatening medical emergencies, escapes, and dangerous patient situations.

• Must listen and calm caller to obtain necessary information.

• Determine level of response. Locate/notify appropriate response team.

• Continuously assess situation to determine if more assistance is required until end of emergency.

• Must make critical decisions immediately as to priority of assistance.

• Receive and respond to monthly drills to maintain proficiency.

• Locates personnel through paging systems.

• Alphanumerically pages units and individuals during disaster drills and emergencies.

• Maintains and updates alpha page system.

• Conducts weekly testing of alpha page system for quality assurance purposes.

• Monitors and responds appropriate personnel to fire, duress, burglar, laboratory, and oxygen alarm systems.

• Verifies situation, notifies appropriate response team and records information.

• Analyzes situation to determine level of response.

• Monitors weather alerts and relays severe weather to Institution via e-mail or page.

• Initiates fire alarm for Building 125.

• Conducts monthly testing of duress and burglar alarms for quality assurance.

• Monitors and distributes restricted key sets to authorized personnel.

• Provides general clerical office assistance as it pertains to the work unit.

• Creates and deletes in employee computer location system.

• Assists in training of beginning level employees.

• Responds to emergency preparedness situations.

• Must make critical decisions immediately regarding response to various situations and notification processes.

• This position will be required to assist per recommendations from the Appointing Authority and/or Supervisor, should other duties within reason arise. Such as covering all shifts (0700-1500, 0800-1600, 1500-2300 and 2300-0700).

• Other job duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualification:

• One (1) year of experience in Public Safety Emergency Communications Dispatching

Substitution:

• Completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience.

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges. Additionally, you will be required take and pass a drug screen.

• Must successfully pass a TB (tuberculosis) Test.

• Shift Work: 7am – 3 pm; 3 pm – 11 pm; 11 pm – 7am

• Required to report without delay or interruption to provide essential or emergency

services to ensure health, safety, and welfare.

• This position will be paid biweekly.

• Potential to be pulled to another shift to cover a shortage.

• May travel locally or statewide to attend training or meetings.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

• Effective September 20, 2021, this position will require documented proof of full COVID-19 vaccination. New employees will be required to provide attestation to their status with proof of vaccination within thirty (30) business days of hire.

Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission’s vaccination guidance. If you would like to request a medical or religious exemption, please contact CDHS_HumanResources@state.co.us

Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the most recent State of Colorado’s Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.

• On or after October 31, 2021, each facility shall ensure all newly hired employees, direct contractors, or support staff members are fully vaccinated at the time of hire, or receive their first dose of a two-dose protocol, or a single-dose vaccination, prior to providing any care, treatment, or other services for the facility and/or its clients.

Preferred Qualifications:

• Experience in Public Safety Communications Dispatching

• Previous operation of a digital trunked radio system

• Familiarity with CCIC/NCIC query and entry

• Current or previous OSN for CCIC/NCIC access

• Large facility telephone switchboard operation experience

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Selection Process:

How to Apply (PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the screening of this position. ALL application materials must be submitted with your application before this job posting’s closing date. All application materials are considered complete at the time of application. It is paramount to clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

After submitting an application, you should receive an email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and typed the correct email address on the application.

Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Department of Human Services employee or from this email address info@governmentjobs.com It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email; if you do not receive correspondence soon after the closing date, please contact the "Department Contact" listed in this announcement.

Comparative Analysis Process:

Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis. The comparative analysis for this position will include a review of your application material and your responses to any supplemental questions. Applications and responses will be reviewed by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

SCHEDULED DATES of INTERVIEWS WILL NOT BE MADE UP. IF YOU FAIL TO SHOW AT THE APPOINTED DATE/TIME, MAKE-UPS WILL NOT BE ALLOWED.

Note: Transfers, voluntary demotions and reinstatements are required to apply and participate in the selection process.

For Recruiting questions, pleasecontact (contactjoel.drahos@state.co) jonathan.benavdes@state.co.us

ADAAA Accommodations:

CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, atcdhs_ada@state.co.usor call1-800-929-0791.

Toll Free Applicant Technical Support:

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.

THE CAMPUS OF THE COLORADO MENTAL HEALTH INSTITUTE PUEBLO IS TOBACCO FREE

The State of Colorado is an equal opportunity employer

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

If you are a current or previous State of Colorado employee, please provide your EID (employee identification number will start with 99....), if not applicable type N/A.

02

This is a in person position required to provide coverage for all/any shift, (7) seven days a week, (24) twenty four hours a day, (365) three hundred sixty five days a year; to include Holidays. Are you willing and able to flex to other shifts as an essential services employee in the event of staffing shortages or emergencies?

• Yes

• No

  03

  Do you have, or have you previously had an OSN (Operator Security Number) for CCIC/NCIC access?

• Yes

• No

  04

  Have you ever operated on the Colorado Digital Trunked Radio System?

• Yes

• No

  05

  Provide in detail, any experience you have in public safety emergency communications or dispatching.

  06

  By clicking below, I have read the official job announcement for the position, understand the requirements for the position, and acknowledge that my name will be removed from the eligibility list should I decline to interview, decline an offer, or refuse the conditions of employment.

• I acknowledge that I have read and understand the information on the job announcement, and that my name will be removed from the eligibility list should I decline to interview or decline an offer or refuse the conditions of employment.

  Required Question

Agency

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

Apply

Please verify your email addressVerify Email