Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Business Unit Operations Specialist performs a variety of operational tasks within the line of business.

Primary Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed

• Resolves customer or associate inquiries as necessary

• Prepares, edits, distributes, and/or corrects documents

• May research and resolve payment related issues which may include missing payments, disputed accounts history requests and general related questions

• Works under general supervision following established guidelines and procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Preferences

• Two (2) years of operations or related experience

Skills and Competencies

• Ability to learn additional systems as needed

• Ability to work in a team environment when applicable

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

• Strong verbal, written communication, and organizational skills

• Strong work ethic and self-motivation

Additional Job Description

• Monitors new hires performance and assesses results communicating observations and recommendations to Supervisor

• Assists with the organization and workflow to training and trainee performance ensuring maximum performance.

• Monitors new hires performance and assesses results communicating observations and recommendations to Supervisor .

• Responsible for assisting Supervisor during the transitions from Onboarding to Instructor Led Training (ILT) and supports the On-the-Job Training (OJT) program which consists of training, coaching, and development of new hires.

• Assist in helping agents enhancing their skills and knowledge via coaching and debrief sessions.

• Aids in enforcing policies, procedures, and productivity standards.

• Excellent leadership qualities including communication – written and verbal, ability to motivate, time management skills, active listening, organizational and problem solving skills.

• Remote training/coaching duties as assigned.

Location- This is an ONSITE position in Salt Lake City, UT

Strongly preferred:

One Year (1) year of Contact Center experience

Training hours:

Monday-Friday 7am-4pm MST

Hours following training:

Monday- Friday 9am-6pm MST

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$36,500.00 USD

Median:

$40,000.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Salt Lake City UT LOB

Location:

Salt Lake City, Utah

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.