Senior eCOA Business Operations Manager (Remote)

General Information

Location: Princeton, NJ, Remote

Organization: Medavante-Prophase, Inc

Job Type: Full Time - Regular

Description and Requirements

ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts

• Employee Assistance Programs and additional work/life resources

• Referral Bonuses and Tuition Reimbursement

• Flexible PTO

• Volunteer Time Off to benefit the community

• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected annual base salary range: $87,480 to $136,000

GPS level: P4

JOB SUMMARY: The Senior eCOA Business Operations Manager is a client-facing role responsible for managing the priorities of the WCG CES business technology initiatives to meet the current and future needs of strategic clients and support the overall goal of therapeutic expansion and innovation. This role will serve as the business owner for all strategic eCOA IT development opportunities, collaborating with subject matter experts to identify and communicate challenges, and ensuring solutions are delivered effectively with a focus on quality and compliance. The Senior eCOA Business Operations Manager is responsible to ensure business requirements for strategic initiatives and new services adopted by the CES leadership are clearly defined and followed to deliver the highest quality outcome within a specified timeline.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

• Consistently execute the working methodology to ensure the complete and effective rollout of WCG CES strategic initiatives related to the growth of all technology platforms for the delivery of eLearning and electronic clinical outcome assessments in support of WCG CES long-term objectives and goals.

• Serves as business liaison regarding the operational strategy of CES business needs that are guided by established goals and priorities by providing key decision points for final implementation as an initiative business owner.

• Proactively identifies and leads actions on opportunities that result in improved processes and/or technology service offerings that will contribute to overall revenue and profit goals for the WCG CES business.

• Identify and communicate potential challenges proactively, providing solutions to mitigate risk.

• Maintains comprehensive records and provides regular status reporting to leadership on project status.

• Regularly collaborates and effectively interacts with clients, cross-functional leaders, and teams to ensure successful implementation of strategic initiatives of the WCG CES business in alignment with company goals and objectives.

• Build and foster strong working relationships with internal subject matter experts and external collaborators to obtain the relevant information for making operational decisions for all service offerings.

• Influence and educate (if needed) cross-functional collaborators and leadership to successfully articulate the risks and benefits of new or expanded service offerings brought forth as a result of growth or changing business needs.

• Stay current with industry trends, best practices, and regulatory changes related to eCOA and clinical trials.

• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS: Bachelor’s Degree preferred with at least 7 years of experience in the life science industry.

QUALIFICATIONS/EXPERIENCE:

• Must have at least 7 years of relevant experience in the life sciences industry with progressive focus on eCOA.

• Demonstrated experience in indirect project management and working within a remote environment.

• Subject expertise in Technology, and/or Business Operations.

• Strong understanding of regulatory requirements and compliance standards related to clinical trails and eCOA systems.

• Excellent analytical and problem-solving skills, with the ability to identify and address operational challenges.

• Excellent written and verbal communication skills including the ability to communicate complex business issues, challenges, and opportunities clearly and succinctly to all levels including senior leaders.

• Proven ability to drive successful outcomes within cross-functional teams with strong influencing skills to achieve consensus among multiple stakeholders.

• Demonstrates a solid understanding and ability to execute all WCG CES vision, goals, and strategies.

• Ability to think strategically, implement change, incorporate innovation, and implement strategies to support business growth.

• Successfully operate in a fast-paced environment, managing and meeting multiple projects/or timelines simultaneously.

TRAVEL REQUIREMENTS:

☐0% – 5%

☒5% - 10%

☐10% - 20%

☐20% - 50%

☐>50%

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.

#LI-Remote

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state or local law.