For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking a Regional AV Technician (floater) who will play a crucial role in supporting the customer’s clients. This is a client-facing position, requiring the floater to travel within NJ to support various sites. They must demonstrate professionalism and possess a strong customer service mindset. The floater will provide backfill and surge support at other locations in NJ and respond to client requests for meeting support, addressing any issues to the best of their ability.Roles & Responsibilities: Provide excellent customer service.Assist clients with collaboration technology and processes.Support all collaboration technologies, including but not limited to:Microsoft TeamsMeetup devicesOwl video devicesWebexZoomOffer end-user support for:Scheduling meetings with technologyRequesting supportBasic use of collaboration technologyTroubleshoot Level 1 issues, including:Replacing equipmentSwapping cablesBasic troubleshootingEscalate issues as needed, following the established process.Perform weekly room checks.Conduct quarterly room preventative maintenance.Manage and report on all technology requests using the client's Incident Management System:Ensure all assigned tickets are updated and closed upon resolution.Provide weekly, monthly, and quarterly reports as required, on time.Adhere to all Yorktel policies, including:TimekeepingOvertime requests and authorizationsVacation and sick time requestsFollow all client policies.Leadership & Supervisory Responsibilities:NoneSkills & Abilities: Basic understanding of IP networking.Basic understanding of A/V signal flows.Ability to work both independently and as part of a team.Education & Experience:Bachelor’s Degree preferred, not required.1-3 years of experience working with audio/visual equipment.1-3 years of experience troubleshooting technical issues.1-3 years of experience in a customer-facing role.Additional Requirements: Ability to lift and carry up to 50 pounds.Ability to walk and stand for extended periods.Willingness to work overtime, as permitted by local labor laws.Travel within NJ required (no overnight stays), as directed by the manager.Ability to climb ladders up to 10 feet (3 meters).Must be able to speak and understand English.Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.