WOW! is currently hiring a Warehouse Operations Specialist- Lead!

From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

How can we get you excited to join a company that has won the “Best Places to Work Nationally Award”?

Let us tell you about the perks!

· Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!

· Pay Range: $20-22/hr. (Based on experience)

· Quarterly bonuses based on incentive program!

· Receive nationally recognized certifications which upon completion boosts your pay!

· We are currently offering a restricted stock grant!

· Medical, dental, and vision insurance

· 401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.

· Receive a company vehicle, gas card, tools, professional uniform, and PPE!

· Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.

· Significant discounts on broadband packages for employees residing in our service areas.

What you’ll be doing:

Responsible for the staging, shipping, receiving, inventory tracking and issuing of new and returned peripheral equipment and packaging. Works with warehouse technicians to resolve all converter and modem staging problems encountered in the warehouse.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

Distributes Customer Premise Equipment and other equipment to technicians

Maintains inventory tracking of Customer Premise Equipment and other equipment, monitor minimum levels

Checks incoming and outgoing shipments for accuracy

Sets up shipping/process receiving for all types of self-fulfillment products offered to customer.

Operates a forklift as required and monitors other employees using lift units safely.

Transports equipment to or from other company locations and picks up and/or delivers to or from vendors as needed

Ensures Warehouse Specialists are maintaining a safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations

Act as a liaison between the warehouse and the Network Operations Center to resolve provisioning challenges with customer premise equipment

Use billing system accurately, performing transactions and track the movement of Customer Premise Equipment in the warehouse

Understand and perform cycle counting of all inventory by location

Reconcile the converter and modem CSG inventories with appropriate billing systems on a weekly basis

Resolve all CPE and equipment issues with the technicians

Monitor the production of the warehouse and re-allocate resources as needed to meet production requirements

Manage open purchase orders and communicate with vendors

Coordinate the fulfillment of all equipment and stock needs of our partners and act as the main contact for those partners

Trains and mentors warehouse employees

Assist the Warehouse Manager with special projects

All other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or GED required

Experience/Skills Needed:

3-4 years light industrial or material control experience preferred.

Computer Skills :

Basic computer skills including e-mail required, MSOffice skills are preferred. Individual must be able to learn specific program requirements for inventory and database maintenance.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

regularly required to talk and hear

frequently required to sit, bend at the knees and waist, and work walking or standing up to 50% of the time

required to use hands to type, handle objects, boxes, equipment, tools and paperwork

required to raise his/her arms overhead to work, reach, and carry

required to use close vision, peripheral vision, focus and see colors as required to read equipment and material labels, color-coded inventory, computer terminal screens, etc

occasionally required to climb

occasionally required to lift and carry objects up to 50 lbs and ladders up to 75 lbs

occasionally required to drive a forklift

required to have a valid driver’s license and maintain a driving record that meets the standards of the insurance carrier

must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

employee generally works in warehouse and indoor office environments but occasionally works out of doors, in all types of weather and on uneven terrain

overtime may be required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran