IT Support Specialist I (Potsdam, NY)

Position Summary Guidelines: Acts as the first line of support for the entire Clarkson University Community. This person will reside at the Helpdesk counter (currently located on the 2nd Floor, ERC) and serves as the primary point of contact for walk-up and phone call inquiries to the Universitys OIT Helpdesk. Provides first-tier support for telephone, media, and computer technology issues within the Office of Information Technology (OIT) organization. Escalates issues as needed to appropriate OIT personnel and delegates all other issues to the appropriate department or team. Minimum qualifications: High School Diploma or equivalent, 2 years relevant experience Range: $19.00- $23.00 based on experience