Overview

The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned at the CSC. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. LDRM, the federal contractor providing administrative services to the National Visa Center (NVC) in Portsmouth, NH, is looking for Operations Supervisors to train and guide our staff. You will be an integral part of our staff’s overall work experience at NVC. You’ll work Monday through Friday either during the days or the evenings. Develop your people well and earn a quarterly, performance-based bonus of up to $1,000 !

Responsibilities

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned.

• Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.

• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals).

• Assists Operations Managers and AOMs to ensure timely delivery of all deliverables as they relate to their functional area.

• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate.

• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations.

• Initiates performance reviews for employees within area of responsibility.

• Interviews and assesses applicants and makes recommendations for employee selection.

• Trains new employees and conducts refresher training for current employees.

• Ensures that the SOPs for his/her area of responsibility are used, understood and kept up to date.

Qualifications

• Associates Degree and one (1) year of experience in visa operations support.

• One (1) year of supervisory experience may be substituted for visa operations support experience.

• An additional two years (2) of (similar) team management experience may be substituted for an AA degree.

• Must be able to obtain and maintain a SECRET-level security clearance; otherwise, a Moderate Risk Public Trust (MRPT) clearance is required.

• Strong command of the English language both verbally and written.

• Strong administrative and organizational skills.

• Basic Computer Skills.

• Excellent interpersonal and communication skills.

• Demonstrate a professional work ethic.

• Ability to work independently and as a member of the team.

• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience.

• You must successfully pass a criminal background and credit history check, and then we’ll work with you to obtain the U.S. government security clearance required for this position. If you now have an active clearance, that is ideal.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Job: Business Administration

Travel: None

Organization: Lockwood Hills Federal

Clearance: SECRET

Work Type: Hybrid

Remote: No

ReqID: 2024-12976