Job Description

Supports troubleshooting efforts in conjunction with customer to identify routine problems. Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor). Supports tracking and documentation of details of problems, status of service requests, and resolutions. Reviews information (e.g., procedures, installation, configuration) related to new technology. Provides the knowledge repository for routine technical support. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Supports the documentation of workarounds for problem records and changes to proactive processes. Resolves non-complex problems under the guidance of others

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

2+ years of experience in Networking and/ or Field Support

1+ year experience configuring, implementing, and supporting CISCO network and telephony systems

Hands on experience with wiring and/or cabling

Excellent customer service skills

Reliable and punctual

High School Degree Required (resume must include year of graduation of highest completed degree)

Must have valid Driver's License and willingness to drive 50- mile radius to various work sites. (mileage reimbursable)

MUST PASS DRUG PANEL, BACKGROUND CHECK, AND MOTOR VEHICLE Network+ Certification

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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.