Summary This position is located with Bonneville Power Administration (BPA), in Desktop Delivery (JNRD) team of End User Services (JNR), Enterprise Technology Operations Services (JN), Information Technology (J). A successful candidate in the IT Specialist (SYSANALYSIS/SYSADMIN) position will serve as an IT specialist and technical expert for Virtual Desktop management. Responsibilities As an IT Specialist (SYSANALYSIS/SYSADMIN), you will: Install, configure, test, and deploy both 3rd party software and native OS changes that would optimize the Windows OS for use in a Virtual Desktop environment. Support all aspects of the Virtual Desktop Infrastructure (VDI), this includes both the software components that provide the service, and the Server Virtualization stack required backend server infrastructure. Consult with applications developers to determine the effect on end user applications resulting from changes to the operating environment, e.g., new software or hardware installations. Lead/conduct studies designed to identify potential improvements in the way information technology is applied to key business functions. Assess new systems design methodologies to improve software quality. Accurately represent customer requirements. Present recommendations for adoption of new methodologies and lead implementation. Requirements Conditions of Employment Qualifications BASIC REQUIREMENT: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. To meet this requirement, you must demonstrate proficiency in each of the four competencies listed above as follows: GS-12: Advanced - You can perform the actions associated with each of these competencies without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions arise regarding each of these competencies. Focus is on broad organizational/professional issues; You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented; You are capable of coaching others in the application of each of these competencies by translating complex nuances relating to each competency into easy to understand terms; You participate in senior level discussions regarding these competencies; You assist in the development of reference and resource materials in these competencies. SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) in the Federal service. Specialized experience for this position is defined as: Experience in (a) Performing the installation, testing, operation, troubleshooting and maintenance of the full VDI infrastructure including hypervisor, network storage, profile management, and client OS; (b) Utilizing advanced scripting technologies in application development utilizing UI techniques to create a reproducible deployment with simple user experience; c) Ensuring compliance with appropriate information technology architecture principles, planning and implementing VDI solutions. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There are no specific education requirements or substitution of education for experience for this position. Additional Information This position is located in Portland, OR which boasts huge spans of amazing trees, foliage, landscape, and everywhere you look you can appreciate beautiful greenery! It is known as the most bike-friendly city in America, has a train system that greets you at the airport spanning across the city, and is home to the Portland International Rose Garden, the oldest in the country! Portland is the one place where you will find lively festivals, energetic music, mouthwatering food, and for you basketball fans, the Portland Trail Blazers are a 7 minute walk from the HQs building! There is always something new to experience in this eco-friendly town! The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer. This job opportunity announcement may be used to fill additional similar vacancies across DOE. For general information on government-wide Telework polices visit: www.telework.gov Information on how to create a federal resume https://www.usa.gov/government-jobs https://www.usajobs.gov/Help/how-to/account/documents/resume/ https://www.youtube.com/watch?v=8YX7o1PBoFk EEO Policy: USAJOBS Help Center | Equal employment opportunity policy Reasonable Accommodation Policy: USAJOBS Help Center | Reasonable accommodation policy Veterans Information: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/disabled/ Telework: www.telework.gov Selective Service Registration: http://www.sss.gov/ Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations. BPA strives to ensure a safe, positive, inclusive work environment, supported by Leadership Behaviors. For more information on Leadership Behaviors visit: www.bpa.gov/goto/LeadershipBehaviors We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.