Job Title: Field Crew Manager

Salary: $24 per hour the first 90 days, after trial it goes up to $27 per hour

Job Summary:

As a Crew Manager at 2 Brothers Moving, you will play a pivotal role in ensuring the smooth execution of moving services. This dynamic position requires a candidate who can seamlessly transition between administrative responsibilities and hands-on field management. The Crew Manager will be responsible for overseeing moving crews, coordinating logistics, and maintaining a high level of customer satisfaction.

The Crew Manager will spend approximately 90% of their working hours in the field, exposed to various weather conditions and physical demands. This role may require occasional evening or weekend work to accommodate customer needs.

Responsibilities:

1. Field Management:

      - Lead and supervise moving crews during on-site operations.

      - Ensure efficient and safe loading, unloading, and transportation of goods.

      - Provide guidance and support to the crew to optimize performance and meet service standards.

      - Resolve any on-site challenges or issues promptly and effectively.

      - Conduct regular quality checks to ensure service excellence.

2. Administrative Tasks:

      - Coordinate with the scheduling team to plan and organize moving assignments.

      - Maintain accurate records of crew schedules, equipment usage, and job details.

      - Communicate with customers to confirm moving details and address any concerns.

      - Prepare necessary documentation, including invoices and reports.

      - Collaborate with other departments to streamline processes and enhance overall efficiency.

3. Training and Development:

      - Conduct on-the-job training for new crew members.

      - Provide ongoing coaching to enhance the skills and professionalism of the crew.

      - Promote a positive and collaborative work environment within the team.

4. Equipment and Inventory Management:

      - Ensure that all moving equipment is in good working condition.

      - Conduct regular checks on inventory and report any shortages or damages.

      - Coordinate maintenance and repair activities as needed.

5. Safety Compliance:

      - Enforce safety protocols and regulations to minimize accidents and injuries.

      - Conduct safety briefings before each job and ensure that crew members adhere to safety guidelines.

      - Investigate and report any accidents or incidents promptly.

Qualifications:

• Proven experience in a supervisory role, preferably in the moving or logistics industry.

• Strong organizational and time-management skills.

• Excellent communication and interpersonal abilities.

• Ability to thrive in a fast-paced, physically demanding work environment.

• Familiarity with moving equipment and techniques.

• Problem-solving skills and the ability to make decisions under pressure.

• Knowledge of safety regulations and a commitment to promoting a safe working environment.

Education and Certifications:

• High school diploma or equivalent (Bachelor's degree preferred).

• Valid driver's license.

Goal Posts:

The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:

• Obtain 75 five star online reviews over the next 2 years with less than 2 negative reviews.

• Train, mentor, and develop 10+ Crew Lead Apprentices to become Crew Leaders over 2 years while maintaining culture, team skill balance and quality of work.

• Implement a plan to consistently execute staff on-boarding & training plans, ensuring expectations and tools for success are known & met for all staff members.

• Increase materials accountability and sales to 70% or higher, and develop the crew lead training program to increase performance over the next 2 yrs.

Benefits of Career Opportunities at 2 Brothers:

• Great pay!

• A work environment that encourages collaborative approaches to diverse challenges across departments.

• Tuition reimbursement for approved courses and personal development workshops.

• Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.

• Support in time off with paid vacation, sick time, personal time and maternity/paternity.

• Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.

• Leadership retreats, personal development workshops, company events & gatherings.

• Company kickball team!

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