Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

We are currently hiring for a Caregiver Manager to join our branch located in Portland, Oregon.

Summary

The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.

Duties

• Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors.

• Connect with new caregivers prior to orientation to engage them and prepare them for their first day.

• Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day.

• Facilitate weekly orientation for new caregivers joining the company.

• Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs.

• Accompany new caregivers to their first shift for client introductions.

• Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc.

• Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services.

• Proactively reach out to caregivers regarding compliance needs.

• Serve as the designated point of contact for caregiver inquiries and concerns.

• Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care.

• Partner with the HR department to facilitate progressive discipline as needed.

• Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests.

• Attend and participate in company meetings and trainings.

• Adhere to all company policies, procedures, and state and federal regulations

• Other duties as assigned.

Requirements

Minimum Qualifications:

• Proven experience in healthcare management, senior care management, or a

related field with a minimum of 1 year of supervisory experience.

• Proficiency in computer skills, including Microsoft Office Suite

• Ability to prioritize tasks independently, manage time effectively, and make

sound decisions in a fast-paced and dynamic environment.

• Excellent leadership, communication, and interpersonal skills, with the ability to

motivate and inspire a diverse team of caregivers.

• A genuine desire to improve the quality of life for caregivers, clients, and their

family members.

• Ability to speak, read and write English fluently.

• 2-3 professional references

• Valid driver's license and auto insurance

Preferred Qualifications:

• Experience with a Point of Care software

• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Benefits & Perks

• Medical, dental, vision and prescription insurance options

• 3 weeks of Paid Time Off

• 401k

• Health Savings Account

• Work computer and phone system

• Employee Assistance Program

• Leadership Development Program and career growth opportunities

FRHC is an equal opportunity employer.