Job Title: Front Desk Clerk (2nd & 3rd Shift)

Are you a night owl or prefer working evening hours? Holiday Inn is looking for friendly and dependable individuals to join our front desk team for 2nd (3 PM -- 11 PM) and 3rd (11 PM -- 7 AM) shifts. As the face of our hotel, you'll be responsible for ensuring our guests receive exceptional service throughout their stay.

Key Responsibilities:

• Greet and check guests in and out efficiently and courteously.
• Handle guest inquiries, reservations, and requests via phone and in-person.
• Process payments, room charges, and other transactions.
• Address and resolve guest issues or complaints professionally and promptly.
• Balance cash drawers and complete daily accounting reports during each shift.
• Ensure the security of the hotel by monitoring guest access, handling emergencies, and completing regular security checks.
• Assist with additional tasks such as setting up breakfast for early guests or organizing wake-up calls.

Qualifications:

• Excellent communication and customer service skills.
• Prior experience in hospitality or a customer service role preferred but not required.
• Ability to work independently during overnight hours.
• Basic computer skills; experience with hotel management systems is a plus.
• Strong problem-solving skills and attention to detail.
• Reliable and flexible availability for 2nd or 3rd shift, including weekends and holidays.

If you enjoy providing top-notch customer service and are ready for a flexible, rewarding position, we'd love to have you on our team at Holiday Inn!