Who We Are: CFCU improves lives and strengthens communities by living our vision to be your truly local financial partner of choice, committed to inclusive and authentic relationships. Position Summary: The Remote Work/Branch Support Specialist provides technical support to the credit union's Sales branch and remote team members. This individual is their primary contact for technology-related issues.

Department   Technology Solutions & Support Employment Type   Full Time Location   Plymouth Headquarters Workplace type   Hybrid Compensation   $24.23 - $35.19 / hour               Key Responsibilities

The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers.

1.  Schedule support jobs and ensure that they are completed.
2.  Provide phone request support via the IT Hot Line help desk.
3.  Assist team members with general troubleshooting; phone system support/administration; network issues; and other usage of computer systems.
4.  Develop intranet content and IT documentation.
5.  Solve system hardware and software malfunctions.
6.  Assist Network Administrators with local branch server maintenance and upgrades.
7.  Assist Network Administrators with maintaining and upgrading Virtual Desktop Infrastructure and Virtual Private Network software packages.
8.  Purchase and track IT department office supplies.
9.  Act as the primary contact for PC hardware and PC software installations for branch and remote work team members.
10.  Perform other duties as directed by leadership.

Additional Functions and Responsibilities: 1.  Travel regularly to other branches.

Skills, Knowledge and Expertise

Qualifications Required: 1.  High school diploma or equivalent. 2.  Intermediate knowledge of core systems with PC/server software and hardware. Qualifications Preferred: 1.  5 years of experience in an IT-related field or a help-desk type position. 2.  2 years of experience at a financial institution. What We Stand For: 1.  We are vibrant: We feel the power that comes from focusing on what excites you. 2.  We are imaginative: All of the solutions are within us if we search beyond the rules. 3.  We are intuitive: The greatest injustice to humanity is ones failure to act on what they deem to be right. 4.  We Create Belonging as an organization: We acknowledge the importance of bringing your authentic self to everything you do. 5.  We Hustle + Grind: We move quickly, with intent to accomplish our impossible dreams 6.  We Care Relentlessly: We are purposeful and thoughtful in our impossible dream to promote the financial wellbeing of every Michigander. 7.  We acknowledge Huzzah: After all is said and done, we recognize the importance of a high five and a job well done. Working Conditions: Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and work space are all sufficient. This position also works from home, where an appropriate work environment is required.

Physical Demands: Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 30 pounds. Disclaimer/Intent and Function of Job Descriptions: The above information on this description has been designed to indicate the general nature and le