Job Information
ZOOM DRAIN Customer Service Specialist / Full-time or Part-time in Plymouth Meeting, Pennsylvania
At Zoom, we take great care in cultivating the careers of our employees. We offer training and cross-training with room for growth because we recognize that career advancement is a large part of job satisfaction. With Zoom, a challenging environment with plenty of opportunity awaits.
The CSS role is an integral part of our operations. At Zoom, our Service Coordinators are the lifeblood of our business. Everything starts with them! Customers get their first impressions of Zoom the moment the telephone call is answered. Service Coordinators at Zoom are engaged and compassionate to our customers' needs.
**THIS IS NOT A REMOTE POSITION
Customer Service Specialist Responsibilities | WHAT YOU'LL BE DOING
Preventative maintenance by making outbound calls and scheduling with current clients.
Effectively manage incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/team sales targets and call handling quotas.
Communicate and schedule with customers per their requirements.
Assign work orders based on priority to the available workforce.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
We want Service Coordinators who care about their customers and who genuinely like helping solve problems. We hire NICE people!
Strong phone contact handling skills and active listening
Strong computer skills, including Google Drive, Sheets, and Docs
Customer orientation and ability to adapt/respond to different types of customers
Ability to remain calm in stressful situations
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Someone who can withstand a great personality over the phone - We want the customer to see your smile through the phone call!
Spanish-speaking/bilingual is a plus
Must live within 30 minutes of our place of business in Plymouth Meeting
Customer Service Specialist Pay & Benefits | WHAT WE OFFER
Full-time or Part-time availability
Medical Benefits (for Full-time employees)
Weekly Pay
Bonus Opportunities
Paid Sick Days / PTO / Holidays (for Full-time employees)
Recognition & Rewards
Positive Team Atmosphere
Zoom Drain Team Events
Salary:
$18 - 23 an hour depending on experience
Click here to learn more about us! https://zoomdraincareers.com/
*Each location is independently owned and operated
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