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APCON Technical Writer in Plano, Texas

Position Title: Technical Writer

Location: Plano, TX

Department: Engineering

Grow Your Future

APCON, an industry leader in network visibility and security solutions, provides an unparalleled level of confidence to enterprise and midsize businesses seeking network insights for enhanced investigation. Our customers include Fortune 1000 companies to midsize organizations within the financial security, telecommunications and healthcare sectors. Organizations across the world depend on APCON network security solutions.

Purpose of Job:

The Technical Writer will be responsible for researching and writing user manuals, hardware and software installation guides, technical reference manuals, and release notes for APCON’s industry leading suite of network monitoring hardware and software solutions. This will require working collaboratively with all stakeholders to determine product documentation requirements, and to ensure documentation accuracy and completeness.

What you’ll be doing:

  • Gathering technical information by working collaboratively with internal and external stakeholders to access internal specifications, block diagrams, drawings, part lists, training materials, and prototypes of products.

  • Describing features and functions of APCON’s cutting - edge technology by writing content that describes the technology, competitive features, sequence of installation, configuration, and operating procedures.

  • Working with the Marketing Team to prepare photographs, drawings, and other graphics to best illustrate new features in technical manuals.

  • Ensuring consistent messaging with marketing documentation such as data sheets, white papers, and case studies.

  • Preparing a complete draft for technical review and approval to ensure technical accuracy and completeness of information.

  • Revising and editing existing technical documentation, as necessary.

  • Editing team member documents and provides providing feedback .

  • Submitting the final documentation for routing and delivery.

  • Reviewing sales and marketing materials and recommending revisions or changes to scope, format, and content

    Qualifications and Requirements:

  • 5+ years in a Technical Writer role in the networking industry (or similar technology)

  • Expertise using software for technical writing and document production (unstructured FrameMaker, or similar) Adobe Acrobat, Corel Designer, Adobe Illustrator, or other technical illustration package, Photoshop Elements or other photo editing package, Snagit or similar screen shot application, etc.

  • Demonstrable flexibility in managing multiple documentation projects with varying and changing release schedules

  • Creativity in formulating new content, and revising and streamlining existing content

    Core Competencies:

  • Strong interpersonal skills; ability to communicate professionally across the organization

  • Excellent organizational, planning, presentation, troubleshooting, and multi-tasking skills

  • Ability to maintain a high level of confidentiality and professionalism

  • Strong attention to detail and exceptional customer support

  • Works independently and as a team member

  • Able to prioritize and be flexible in a fast-paced environment

    Benefits Package: ​​​​​

  • Medical, dental and vision insurance

  • Company-paid short- and long-term disability

  • Flexible spending accounts

  • Generous PTO program

  • 401(k) Retirement Savings Plan with Company Match

  • Professional development program

  • Collaborative and innovative work environment

  • On-site exercise facility

  • Company Paid Holidays throughout the Year

    APCON is a EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Offers are contingent on the successful completion of pre-employment background screenings.

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