Security Account Manager (#96)

Plano, TX, United States of America

$75,000.00 -$75,000.00

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Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering abenefits packagethat exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates includeOutstanding Contract Security Companyin 2022 & 2023 andINC’s America’s Fastest Growing Private Companieslist.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

HIRING IMMEDIATELY

Sunstates Security is hiring an experienced Security Account Manager for a client site in Plano, TX. The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

This position offers a salary of $75,000 along with weekly pay, industry-leading benefits, including medical, dental, vision, and life insurance coverage, a 401k plan with company match, tuition assistance, and more.

ESSENTIAL DUTIES & RESPONSIBILITIES

General Management and Leadership:

• Responsible for the direction, coordination, and management of all site Security Officers and SOC Operations.

• Provide operational direction to team members and manage all activities related to security, safety, and continuity.

• Identify and recruit new talent.

• Process new employees through the Sunstates Security onboarding system.

• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.

• Train, develop motivate and empower all security personnel to oversee the day-to-day site operations and promote the highest standards of efficiency, profitability, customer service and ethics.

• Manage employee performance for the sites including appraising performance, administering reward and incentive programs, coaching and staff development initiatives, and corrective actions with branch management guidance. In all employment activities will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.

• Develop and maintain processes and procedures for efficient SOC operations.

• Maintain knowledge of security systems and regulatory requirements for operating a security operations center.

• Provide oversight and feedback to mitigate issues and improve performance with internal teams and systems.

• Provide exemplary customer service to the client and escalate issues as required.

• Monitor and track metrics and key performance indicators for regularly scheduled reviews and audits.

Operations:

• Coordinate with Region to establish site's goals & objectives and communicate these with the customers as required.

• Work with action plans towards goal achievement, including the establishment of sites and personnel quotas and/or goals.

• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.

• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.

• Produce Quality Assurance checks through eHub to assure positive results.

• Ensure that you are able to respond to questions for security personnel, respond to site events, or have qualified backup when you are not able to remain available.

REQUIREMENTS AND QUALIFICATIONS

• 5 years of related management experience.

• Great communication skills.

• Ability to deliver a message to multiple levels within our organizations.

• Ability to bridge data from multiple platforms.

• Ability to use critical thinking within a security program.

• Ability to manage KPI in collaboration with the team(s)- KPI data may include: Safety violations, MTTR, Fire Ext. Checks, First Aid inventory checks, preventative maintenance items, Data storage capacity, Good saves, budget, key control measures, turnover, patrol rounds, camera tours, incidents, badge issuance, etc.

• Knowledge of access control and CCTV systems, preferably C-Cure, and Genetec.

• Willing to undergo an extensive background check.

• Ability to regularly travel to all contracted sites for client as needed.

A security professional may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The security professional will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.

Education Requirements (Any)

High School diploma or equivalent

Certification Requirements (All)

Texas Drivers LicenseLevel II Texas Security License

Additional Information / Benefits

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, 401K/403b Plan, Educational Assistance

This is aFull-Timeposition1st Shift.

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