JOB SUMMARY

The Scheduling Specialist 2 under general supervision and in accordance with established procedures, schedules complex procedures such as interventional radiology and other advanced or invasive imaging procedures, validates and obtains history and physical, outside images, and complex and interventional orders, and captures patient demographic and insurance information.

SHIFT AND SCHEDULE

Full Time: Monday to Friday 8:00 am to 5:00 pm

ESSENTIAL FUNCTIONS OF THE ROLE

• Schedules and coordinates multiple appointments/procedures and testing of patients including obtaining patient history and physical information, outside images, and radiologist approval prior to scheduling complex procedures such as interventional/invasive radiology procedures.

• Uploads images to application for radiologist to review prior to study and move to PACS when necessary.

• Contacts patients or providers for complex and/or interventional radiology procedures.

• Communicates effectively with physicians and other providers.

• Contacts patients to schedule complex and/or interventional radiology procedures.

• Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.

• Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider.

• Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.

• Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure.

• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.

• Accountable for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.

KEY SUCCESS FACTORS

• Must consistently meet performance standards of production, accuracy, completeness, and quality.

• Requires good listening and communication skills, and professional and respectful telephone etiquette.

• Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health, and suffering patients in addition to life/death situations.

• Demonstrates effective and professional communication with physicians and other providers.

• General knowledge of medical terminology and complex and interventional procedures.

• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

• Demonstrates ability to manage multiple changing priorities in an effective and organized manner.

• Excellent data entry, numeric, typing, and computer navigational skills.

• Basic computer skills and Microsoft Office.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent

• EXPERIENCE - 3 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.